Shawn Toderan

Experience

• 

  Flagstar Bank

  Dec 2000 - Jul 2006

  Senior Customer Service & Support Services Manager

  • Developed individual KPIs for a team of 80+ cross-functional members, focusing on banking and mortgaging products.• Managed internal technical and help desk supporting over 2000 employees across multiple locations.• Led front-line managers, team leads, and technical analysts to ensure efficient customer service and support.

• 

  Comerica Bank

  Jan 2006 - Jan 2013

  • Led $50M Mastercard and Visa conversion project, replacing legacy system at Comerica Bank.• Designed and implemented client training programs for seamless adoption of new processes and software. • Managed and implemented new Treasury Management applications, driving $10M in revenue.• Oversaw vendor and business relationships, ensuring successful project deliveries.• Developed and executed strategies to optimize IT product management processes. • Managed a team of 230+ seats in online banking, sales, customer support, and back-end processing at Comerica Bank.• Oversaw project management, budgeting, analytics, and workforce management to ensure operational efficiency.• Implemented strategies to streamline processes and improve customer satisfaction, resulting in increased productivity and revenue growth.

  • VP - IT Technical Integration Consultant

    Jan 2012 - Jan 2013

  • VP - IT Product Manager

    Apr 2010 - Mar 2012

  • Director, National Operations

    Jan 2006 - Apr 2010
• 

  Comerica Bank

  Mar 2013 - Mar 2024

  In my role as VP - Senior Technology Manager at Comerica Bank, I successfully managed specialty lending applications, overseeing a $2M expense budget and leading a team focused on project management, SaaS/Cloud deployment, and vendor management. I played a key role in identifying, onboarding, and supporting 3rd party service vendors to enhance operational efficiency and drive business growth. • Collaborated with cross-functional teams and clients to implement Enterprise Solutions for aging legacy systems at Comerica Bank.• Designed and executed replacement strategies for accounting systems, service portals, SaaS solutions, and digital footprints.• Achieved successful implementation of solutions resulting in increased efficiency and improved user experience. • Managed 40+ employees and 15 Accounting and Specialty Applications at Comerica Bank, overseeing project intake, bank initiatives, priorities, budgetary expenses, and resources.• Led cross-functional teams to optimize operations and drive revenue growth through strategic IT solutions.• Implemented innovative strategies to streamline processes and enhance efficiency, resulting in significant cost savings and improved performance.

  • VP - Senior Technology Manager | Operations

    Jan 2018 - Mar 2024

  • VP - Senior IT Operations, Principal Product Manager

    Jan 2016 - Jan 2018

  • VP - Senior IT, National Operations Systems Manager

    Mar 2013 - Sept 2016