Babula Behera

Experience

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  East Optical Co.

  Aug 1994 - Dec 2003

  Customer Service Executive(Shipping)

  • Handles incoming calls or inquiries from prospective customers or clients• Assists customers effectively by solving customer disputes• Provides customer additional information or explains services• Discusses products offered and ensures customer satisfaction• Tactfully handles confrontational or stressful interactions with the public• Completes supporting paperwork and data entry as required• Accurately captures customer information• Creates and maintains service reports• Deal directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries• Handle and resolve customer complaints• Provide pricing and delivery information• Perform customer verifications• Set up new customer accounts• Process orders, forms, applications and requests• Organize workflow to meet customer timeframes Show less

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  Trinity Holdings

  Jan 2004 - Nov 2008

  Operation Executive

  Negotiate with Forwarder to the lowest best price with comprehensive payment terms.Approve bookings for freight pick up, and ensure coordination for shipments.Take responsibility for the shipment from its origin country until the shipment is delivered to the WarehouseReview and sign off shipping documents while ensuring completeness and accuracy.Assist to prepare Authorization letter and send to forwarder together with shippingdocuments for clearance of the goods from the port.Issue Delivery Order by sea and air.Seek innovative ways to improve service and cost, which will include both technological and process improvementsEnsure appropriate coordination between land, marine, and air operations crews in different locations and provide appropriate support to facilitate operationsEnsure compliance with import/export regulations for all equipment and materials.Review and approve and follow up the documents, processes and controls of freight payment and audit system and ensure all documents, processes and controls are updated.Support the supply chain process through planning, on line allocation, pick release and invoicing to ensure customer’s requirements are met.Manage archiving of completed shipment files and maintain record keeping. Show less

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  POWER LINE GULF CONSTRUCTION

  Dec 2008 - Jul 2010

  Purchaser

  Ensure that the company values (Safety, Health, Environment, respect of people) are applicable at highest level inside the plant and that the principle of Action and behavior are applied and respected by our suppliersEnsures the all local and foreign purchasing operations comply with the internal purchasing policies and procedures as well as the relevant customs regulationsAssist in the preparation, accumulation, and maintenance of materials control files, such as requisitions Administer contract agreements , purchase orders & Follow up with the supplier till the delivery of goods, get the order confirmation, check all the details mentioned and determine the delivery date.Organize purchase orders claims and contracts for compliance to company policies and procedures and Negotiate or supervise the negotiation of complex requests for equipment, supplies, and services from suppliers and subcontractorsAssists in materials control cost control.Ensure the purchasing requisitions are in line with purchasing procedures & Maintain history records for all purchased itemsEvaluate the supplier performance according to company standardsLocate vendors of equipment or supplies, and interview them in order to determine product availability, price and terms of salesArrange the shipping logistics with the forwarding company & Follow up with the supplier to secure receiving the original documents & Send copy of the bank transfer telex to the supplierDeliver the documents to the customs clearance agency and follow up with them till the arrival of the goodsDeliver the packing list to the store keeper upon the arrival of the goodsInsure the arrival of goods in a condition identical to the ordered itemsNegotiate and follow up with the supplier or the insurance company the arrival of either the missing parts of the replacements for the defected parts if any Show less

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  WESTCON ME

  Aug 2010 - Aug 2018

  Inventory Planning & Procurement

  Responsible for all aspects of sourcing, purchasing, and logistics to ensure stock levels are correctly maintained and goods ordered are delivered on time to our clientsImplementing technologies, processes, policies, and procedures to support the purchasing process Sourcing and rate negotiation of material locally and worldwide with proper incomers, delivery time and quality.Managing and training staff in the operation of Logistics, Procurement, warehousing, materials systems.Review Sales Orders prepared by Sales Coordinator and approve SO prior to posting Review Sales Order and determine if goods are in stock or require to be ordered from suppliersCreate product codes in ERP for new items Periodically review stock levels and suggest orders to be placed to maintain appropriate stock levelsObtain quotations from company approved vendors based on clients requirements Obtain samples for review and approval in line with company policies Arrange to return samples to suppliers after receiving items back from ClientsPrepare costing report for each PO to identify provisions for freight and GPCheck previous and average cost price of goods purchased Negotiate discounts with vendors Managing the procurement supplier relationships for the companySubmit Purchase Order for local and overseas vendors with supporting documents to management for approval Issue Purchase Orders to suppliers Continuously follow up with vendors regarding delivery of orders placed.Update tracking log and review with all parties the status of pending orders to be delivered. Inspect material upon arrival at the warehouse to ensure they are in compliance with the PO issued Resolve any issues with suppliers for damaged items received, wrong items, or short deliveries Determine Logistic Partners for company to work with to handle sea, air, road and courier consignments Negotiate with Logistics providers to provide best cost and best options for collection of goods. Show less

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  Gargash Motors & General Trading

  Apr 2017 - Sept 2018

  Logistics Officer

  Total warehousing/logistics operations/supply chain activities/3PL contracts and project executions/transportations/procurements etc.Strategically planed and managed logistics, warehouse, transportation and customer services. Directed, optimized and coordinated full order cycle. Liaise and negotiated with suppliers, manufacturers, retailers and consumers. Kept track of quality, quantity, stock levels, delivery times, transport costs and efficiency. Arranged warehouse, catalog goods, planed routes and process shipments. Maintained an accurate inventory. Resolved any potential problems or complaints Show less

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  Hindustan Petroleum Corporation Limited Middle East

  Sept 2018 - now

  Operation Manager at Hindustan Petroleum Corporation Limited Middle East

  Overall in charge and responsible for planning and execution of activities related to all aspects of container services to ensure meeting contractual obligations and client’s satisfaction.Sourcing and confirming of international travel, airport support services, ground transport, hotels, visa services and Support Services. Responsible for sourcing, appointment, training and management of temporary staff, Responsible for all logistical requirements for other projects and events. Take care of the day-to-day responsibility for all logistical requirements.In charge of developing and maintaining procedures and work practices related to container services to ensure compliance to client’s requirements, SOPs, and pursuing service excellenceResponsible for the provision of a professional advice on all issues relevant to container services to ensure ultimate sound business decisionsActs as the main point of interface with the client to resolve and discuss all matters related to contracted services.Administer provisions of the service contract to ensure minimum service down time and maximum revenues.Responsible for the efficient allocation and management of personnel, equipment, and other resources to ensure optimum performance of services as per contract and client’s requirementsManages planning of day to day activities and leads front line operations in the yard and lining stations to ensure performance as per approved client’s schedules.Establishes operations and efficiency levels to meet production targets in accordance to clients guidelines and business goals.Regularly reviews operations’ SOPs, enforcing applicable rules and regulations as well as monitors team performance to ensure efficient application and accomplishment of tasks Show less

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  Hindustan Petroleum Corporation Limited

  Sept 2018 - now

  • Operations Manager

    Aug 2018 - now

  • Operations Manager

    Sept 2018 - now