Kevin Ebert

Experience

• 

  Rent-A-Center

  Jan 1999 - Oct 2002

  General Manager

  Responsible for the day-to-day operations of the storeSupervision of four employeesMerchandise sales and serviceYearly gross revenue exceeding $750,000Monthly budgeting and projections of incomeMarketingResponsible for the growth of the store, developing and implementing various marketing plans, including cold calls, direct mailings, and special offsite promotional eventsTrainingTraining store for new employees entering a market consisting of seven storesSuccessfully trained two assistant managers who were promoted to general managers Show less

• 

  Harvard Museum of Natural History

  Oct 2002 - Jun 2015

  Department Head for HMNH Operations team which provided critical support to all aspects of the museum mission including exhibitions, public programs, and education. Managed daily operations for Harvard Museum of Natural History (merged into HMSC 2012), the public face of 3 research museums: The Museum of Comparative Zoology, The Mineral and Geological Museum, and The Botanical Museum. Directed day to day operations for Harvard’s most visited museum open 361 days per year, with more than 200K annual visitors which included 30,000 plus K – 12 students, and Retail Shop which grossed over $500K per year for the last 10 years. Managed complex relationships with University Operations services including FMO and local building managers, Securitas Security, HUPD, HUIT, and Campus Service Center in order to leverage support for projects and programs, which helped facilitate the museum mission. In charge of the complete development and implementation process of two Point of Sale (POS) systems (NCR CounterPoint SQL and Outbound Electronic Reservation Systems). Managed complex negotiations and stringent contracts with 3 vendors to bring the project live in 18 months and ensure compliance with strict Payment Card Industry (PCI) and University security standards. • Discretionary spending and management of $1M budget.• Managed staff of 10+ people, including two grade 54 supervisors.• Systems Administrator for POS SQL databases, responsible all museum revenue, admissions, and demographics reporting.• Took over museum event rental program in FY11, 50% increase in gross revenue in the first year. Show less Managed museum’s Retail Shop which supports the museum mission by extending the learning experience beyond the limits of the exhibitions. Responsible for all day to day activities including hiring and firing decisions for 5+ staff members, managed open to buy budget of more than $250K per year, planned and executed annual trunk shows, special events, and monthly and seasonal promotions. Lead buyer to source unique items to support museum mission. Increased profit potential by negotiating terms and costs with 50+ vendors. Responsible for museum branding and custom product development. Annual revenue in excess of $500K with largest revenue topping $620K in FY09.• Developed complete custom product program consisting of 20+ items: apparel, postcards and notecards and general souvenir items.• Planned and executed annual Trunk shows which grossed more than $340K over 5+ years.• Responsible for Shop aesthetics, designed sales floor to maximize profitability and merchandise turn rates. Show less

  • Assistant Director of Operations

    May 2008 - Jun 2015

  • Retail Manager

    Oct 2002 - May 2008
• 

  Harvard Museums of Science & Culture

  Jul 2015 - now

  Director of Operations

  Provide vision, direction and leadership for all facets of museum operations for the Harvard Museums of Science and Culture, the public face of 6 research museums: The Museum of Comparative Zoology, The Mineral and Geological Museum, The Botanical Museum, The Harvard Semitic Museum, The Peabody Museum of Archaeology and Ethnology, and the Collection of Historic and Scientific Instruments. In charge of daily operations for an organization that is open 361 days per year, with attendance of over 300,000 annual patrons, includes 4 Visitor Services locations, 2 Retail Shops, and plays host for 50+ internal and external events. Manage 20+ person staff, 1.6M Budget, security, facilities, and Retail Shops with $700K in revenue, and $250K in inventory value. Developed, maintains, and reviews Payment Card Industry (PCI) compliance procedures, protocols, and policies. • Developed integrated Visitor Services Staffing Model during museum merger.• Retail Shops recorded highest gross revenue in 8+ years.• In collaboration with University Emergency Management, developed and implemented new HMSC Emergency Plan.• Over saw all aspects of two $50K museum renovation projects (Education Offices and Classroom) including the removal, storage, and conservation of historical objects. Show less