Frank Jiang

Experience

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  TELUS Communications

  Dec 2010 - Jun 2011

  Telecommunication Service Technician

  -Effectively performed installation and repairing on telephone, internet and Optic TV services for TELUS residential customers-Troubleshot various of software and hardware related telecommunication problems within TELUS central offices and equipment-Executed proactive maintenance on TELUS infrastructure including networking switches, telephone switch board, data cabinet-Provided essential trainings to both technical and non-technical customers on using newly installed up-to-date technologies and devices-Completed a series of additional trainings including first aids, work aloft, fall protection and large vehicle driving Show less

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  PhoneCo Inc. (Contract with Telus)

  Sept 2011 - Aug 2013

  Telecommunications Technician

  -Delivered telecommunication services to commercial customers all over northern Alberta area-Inspected the existing networks of businesses and recommended upgrading plan for achieving greater IT values-Consulted with users within the networks and the networking administrators to assess the requirements of the telecommunication services-Examined potential networking and integration problems, troubleshot accessible IT related problems-Provided technical support remotely over the internet or over the phone to the customers' IT personnel on telecommunication service problems-Monitored the security levels of the telecommunication networks Show less

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  Activo Inc. (Contract with Telus)

  Oct 2013 - Aug 2014

  Telecommunication Technolgoist

  -Base on the pre-install survey, analyzed and determined the most compatible type of telecommunication unified system for demanding customers-Designed the networking integration for the unified system with rest of the existing network and implemented the unified system to the designated position. -Accurately configured the unified system to meet the need of the businesses-Experienced with Cisco unified system and Avaya unified system, integrated with different types of networking equipment including Cisco networking equipment, Avaya networking equipment and HP networking equipment-Implemented additional "CentOS" Linux based voicemail server of the unified system for providing better voicemail services to the businesses-Applied modifications to the unified system in regard to any feature and function changes per customer's requirement Show less