Frank Jiang

Frank Jiang

Telecommunication Service Technician

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  • Timeline

  • About me

    Junior IT System Analyst - Coop Student at City of Edmonton

  • Education

    • Northern Alberta Institute of Technology

      2014 - 2016
      Bachelor of Applied Information System Technology - BAIST Information Technology - Network Management

      Activities and Societies: NAIT Chinese Student Association, Christian Bible Study Fellowship

    • Northern Alberta Institute of Technology

      2008 - 2010
      Diploma Telecommunication Engineering Technology

      Activities and Societies: NAIT Chinese Student Association, Christian Bible Study Fellowship

  • Experience

    • TELUS Communications

      Dec 2010 - Jun 2011
      Telecommunication Service Technician

      -Effectively performed installation and repairing on telephone, internet and Optic TV services for TELUS residential customers-Troubleshot various of software and hardware related telecommunication problems within TELUS central offices and equipment-Executed proactive maintenance on TELUS infrastructure including networking switches, telephone switch board, data cabinet-Provided essential trainings to both technical and non-technical customers on using newly installed up-to-date technologies and devices-Completed a series of additional trainings including first aids, work aloft, fall protection and large vehicle driving Show less

    • PhoneCo Inc. (Contract with Telus)

      Sept 2011 - Aug 2013
      Telecommunications Technician

      -Delivered telecommunication services to commercial customers all over northern Alberta area-Inspected the existing networks of businesses and recommended upgrading plan for achieving greater IT values-Consulted with users within the networks and the networking administrators to assess the requirements of the telecommunication services-Examined potential networking and integration problems, troubleshot accessible IT related problems-Provided technical support remotely over the internet or over the phone to the customers' IT personnel on telecommunication service problems-Monitored the security levels of the telecommunication networks Show less

    • Activo Inc. (Contract with Telus)

      Oct 2013 - Aug 2014
      Telecommunication Technolgoist

      -Base on the pre-install survey, analyzed and determined the most compatible type of telecommunication unified system for demanding customers-Designed the networking integration for the unified system with rest of the existing network and implemented the unified system to the designated position. -Accurately configured the unified system to meet the need of the businesses-Experienced with Cisco unified system and Avaya unified system, integrated with different types of networking equipment including Cisco networking equipment, Avaya networking equipment and HP networking equipment-Implemented additional "CentOS" Linux based voicemail server of the unified system for providing better voicemail services to the businesses-Applied modifications to the unified system in regard to any feature and function changes per customer's requirement Show less

  • Licenses & Certifications

    • Elevated Work Platform

      Touchback Safety Inc.
      Jun 2014
    • Fall Protection

      Touchback Safety Inc.
      Jun 2014
    • Cisco Certificate of Completion Unified Communication Workshop

      Global Knowledge Training
      Feb 2012
  • Volunteer Experience

    • Fellowship Leader

      Issued by Christian Bible Study Fellowship on Sept 2013
      Christian Bible Study FellowshipAssociated with Frank Jiang
    • Volunteer, Special Events Coordinator and Photographer

      Issued by NAIT Chinese Student Association on Sept 2008
      NAIT Chinese Student AssociationAssociated with Frank Jiang