Jonathan Mason, PMP, RTE

Experience

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  Technology Plus

  Oct 2002 - Dec 2019

  • Planned, budgeted, negotiated, developed and implemented project charter and work breakdown structure for IT projects that would upgrade and enhance client’s current IT infrastructure• Led large teams across technical, financial and business disciplines through all project phases, focusing teams on business objectives and tracking progress to ensure project milestones were completed on time, on budget and with the desired results• Developed and ran a successful PMO from the ground up• Managed and completed nine major projects, average value of $1M+• Redesigned and rebuilt the network infrastructure for eight independent school districts including changing the network backbone and all network cables, switches, servers, and routers, while engaging and managing vendors as needed• Delivered one of the first Google Expedition Labs in Oklahoma to the same eight independent school districts, this was Google’s new learning platform where they use virtual reality to teach students about history, with project valuation at $980k Show less • Managed and ensured the success of Federal E-Rate program participation for 12 public schools, securing future funding for large-scale IT projects. Over 22 years, contributed to grants totaling $40M.• Collaborated with various entities to secure annual grants exceeding $2.2M for IT projects, achieving consistent funding for 10 consecutive years.• Analyzed and aligned business user needs with IT infrastructure requirements, successfully translating customer visions into optimal project results that improved IT services and strategic alignment.• Developed comprehensive 1, 2, and 3-year technology project plans for eight independent school districts, overseeing an annual budget of $450k per school, ensuring efficient project execution, resource management, and cost accountability.• Demonstrated fiscal discipline by managing IT budgets and physical resources, ensuring positive resource management practices and aligning project outcomes with customer expectations.• Led cross-functional teams in the planning and delivery of IT services, promoting strategic and operational effectiveness through improved processes and clear communication.• Built and maintained strong relationships with key stakeholders, facilitating continuous collaboration and influencing decisions that enhanced the overall quality and speed of IT service delivery.• Established dedicated service desks and service catalogs for each school, enabling efficient tracking of service requests and incidents. Designed processes to streamline issue resolution and improve response times, involving local Technology Directors and training high-functioning students to handle Level 1 service tickets.• Trained and developed a robust service desk team to manage a wide range of technical issues, ensuring they were equipped to address diverse customer problems effectively. Provided ongoing training on incident management, problem-solving, and customer service to ensure timely and efficient support. Show less

  • Senior Information Technology Program Manager

    Aug 2009 - Dec 2019

  • Information Technology Service Delivery Manager/IT Administrator

    Oct 2002 - Dec 2019
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  Choctaw Nation of Oklahoma

  Dec 2019 - Sept 2021

  Information Technology Project Manager IV

  • Oversaw all aspects of IT projects (largest is $28M+) to ensure project charter and completion both on-time and within budget • Provide strategic and tactical leadership for charter creation, managing scope, cost, schedule, resourcing, and vendor negotiation, while ensuring deliverables are to customer satisfaction• Reduced new hire Pandemic WFH onboarding process time down from four months to two days, saving $10M • Identified and created risk registers, evaluating current risks and then planning to mitigate those risks to ensure project success• Implemented a Call Recording software for Service Desk, resolving all stakeholder conflicts • Transformed enterprise to ITIL for Incident Problem and Service Management, obtaining buy-in from department heads and flowing through their organizations Show less

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  Globe Life

  Sept 2021 - Dec 2022

  Senior Project Manager
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  Choctaw Nation of Oklahoma

  Jan 2023 - now

  Director of Project Management