Naveen Kumar D

Experience

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  IGS

  Jan 2007 - Jan 2009

  SME

  • Handling the TITLE Insurance of mortgaging activity • Good Knowledge in the Process, People management and Excel Skills I was promoted to Internal Quality Team.• Preparing Monthly Deck for the top management which includes Hits and Misses, dashboards, Scorecards and new transition updates• Preparing Executive Summary reports for different clients • Preparing Dashboards and Scorecards monthly • Publish the daily Internal Audit reports for the processes• Preparing capacity utilization fortnightly for all processes• Monitoring the performance of agent in process team• Preparing Revenue and Management reports• Fortnightly preparation of Headcount Reconciliation• Preparing FTE Utilization report for all processes• Leading the corporate MIS activities Show less

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  ISGN

  Feb 2009 - Jun 2011

  Analyst

  • Handling the End to End Mortgage activity within the team• Publish the daily Internal Audit reports on the processes• Preparing Production Tracking Tracker • Preparing Accuracy Reports each member in the team• Participated in Offshore Transition process• Preparing monthly Ops Review report• Maintaining daily, weekly, and monthly production • Preparing Dashboards and Scorecards monthly• Analysis on External Feedback Report• Preparing EVA Report and RCA

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  IBM

  Jul 2011 - Dec 2015

  Lead

  • Responsible for monthly salary and incentive payout for 6000 + employees under F&A.• Showcasing the variances between time clocking tools used for auditing and client billing.• Preparation of adhoc reporting for business reviews.• Head count & Attrition analysis for Finance & account. • Variance Analysis Between Pshr & ILC Over Time.• SLA & TAT Report for the Client.• Utilization Report for 35 Accounts. • Query Management/handling on the reports published. • Internal Client interactions on the reports published.• Monthly incentives handled for 3 locations under F&A.• Taking weekly review calls with DPE’s & Leaders to review the contract performance.• Preparing inputs for KCO & SD Audit.• Monitoring on ILC & TVC Clocking Tools. Understanding Operation SLA (Turnaround Time & Accuracy)Engaging with Operation on day-to-day basis (through e-mail & Conference Calls) to review and resolve Operational Billing, Incentives, Dashboard and address any changes to Operation on weekly. Responsible for development and implementation of KPI’s, SLA’s and operational metrics for the team and measurement of KPI’s for the individual team membersBusiness Operations Reporting Show less

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  Sonata Software

  Sept 2015 - Dec 2021

  Project Manager
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  Capgemini

  Sept 2015 - Apr 2016

  PMO

  MDSL Project• MIS Reportingo Preparing reports on Testing results on Daily, Weekly and Monthly.o Reporting bugs on Weekly and Monthly.o RCA on the bugs and improvements plans on decreasing the bugs.o Preparing Dashboards and Adhoc reporting as per the client updates. • Project – MDSL Toolo Implementation on MDSL Tool Globally for Unilever (Telecom Expenses tool).o Training GEO IT’s on the Application to the test the tool.o Collaborating and Analyzing the testing results globally.o Preparing the testing results country wise.o Weekly calls with MDSL Spoc.o Successfully implemented MDSL Tool for 35 countries. • Testingo Experience in Software Testing and Manual Testing.o Functional Testing, Mobile Application Testing, Web Application Testing and Device Testing.o Good Understanding of Software Testing Life Cycle and Bug Life Cycle.o Preparing Check Lists, Test Cases and Software Specifications.• Achievements:o Reduction on time and improving the testing results with following approaches:o Analyzing templates and eliminated the repeated test scripts.o Simplifying the test results.o Working with PM to eliminate the issues identified.o Appreciation from Project Head on MDSL for progress and Improvements achieving Targets and SLA before the Timeline.o Experience of supervising Project on MDSL Testing. Show less

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  Unilever

  Jan 2022 - now

  Assistant Manager