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Mohamed Nabil

Mohamed Nabil

Call center agent

Followers of Mohamed Nabil3000 followers
location of Mohamed NabilCairo, Egypt

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  • Timeline

  • About me

    Customer Care Supervisor at Bosta

  • Education

    • AlAlson High Institute

      -
      Bachelor's degree Good

  • Experience

    • ETISAL International Group

      Jun 2016 - Jun 2017
      Call center agent

    • Majorel Egypt

      Jul 2018 - Dec 2019
      Subject Matter Expert

      Providing knowledge, resources and information to support agentsAssist advisors with material request and account updatesEnsuring accuracy of the content.Coaching and training agents on improving Customer Interaction and offering advisors guidance.Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.

    • Huawei Consumer Business Group

      Oct 2020 - May 2022

      • Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targetscontributing to the company's objectives.• Provide clear and concise direction, support and guidance to the team through effective coaching, leadershipand setting of SMART objectives. Manage performance through regular, effective reviews, addressingperformance issues according to the company's policies and procedures.• Conduct development reviews and recommend training and development plans.• Build effective relationships with other teams and departments. Communicate all information clearly and in atimely manner.• Act as a role model to others whilst striving to achieve high standards of performance and customer service. Show less Resolving customer queries, recommending solutions and guiding product users through features and functionalities.Respond to customer queries in a timely and accurate way email.Identify customer needs and help customers use specific features.Update our internal databases with information about technical issues and provided solutions.Monitor customer complaints via email and reach out to provide assistance.Inform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Assist in supporting New Comers Customer Support Representatives. Show less

      • Operations Supervisor

        Aug 2021 - May 2022

      • Email & Chat Agent

        Dec 2019 - May 2022

      • MEA Back Office

        Oct 2020 - Nov 2021

    • BDO Esnad

      Dec 2021 - Nov 2023
      Operation Team Leader

    • 2S HomeWear

      Mar 2023 - Mar 2024
      Customer Service Team Lead

    • Bosta

      Mar 2024 - now
      Customer Care Supervisor

  • Licenses & Certifications