Lorraine Davis

Experience

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  Pacific Bell

  Jan 1986 - Jan 1995

  Senior Account Manager

  Established the foundation for success in the complex and ever-changing telecommunications field by managing sizeable corporate accounts. Focused on migrating transactional sales to relationship and solution-based sales. Oversaw the sales funnel, consistently achieving over 150% of quota. Selected accomplishment:Ranked in the top 1% of the sales force for five consecutive years.

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  Pacific Bell ACN Network

  Jan 1995 - Jan 1996

  New Product Sales Manager

  Championed the sales plan for newly developed cable product. Defined pricing and promotional strategies to penetrate a targeted market. Created and presented proposal to the FCC, navigating complex regulatory issues prior to the Telecom Act of 1996.

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  Pacific Bell Wireless

  Jan 1996 - Jan 1999

  Executive Sales Director

  Participated on the wireless transition team in building a strong, cohesive sales organization following the purchase of Pacific Telesis Group (all Pacific and Nevada Bell companies). Forecasted sales and financial performance for the B2B sales channel across the San Francisco territory. Led innovative sales campaigns, and trained/coached 80+ multi-tiered personnel to maximize results. Selected accomplishments:Developed results-minded and data-centric sales managers, and made them more accountable for performance by revamping compensation plans; attained 105% of objectives for this initiative.As Sales Director of Telesis, achieved over 400% of sales objectives through goal-focused marketing and sales of wireless production in two distinct channels (corporate and employee sales). Show less

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  SBC Communications Inc

  Jan 1999 - May 2002

  Spearheaded strategies to expand profitability in the global market by creating a collaborative, top-performing team of 15 managers with a workforce of sales and support staff. Ensured the delivery of unsurpassed service to the company’s top 400 customers. Managed budgets. Defined quotas and goals. Selected accomplishments:Effectively improved global sales capabilities by introducing compensation programs that aligned sales performance with financial compensation.Increased teamwork and morale by establishing a team-oriented culture with clear objectives and well-trained managers and staff. Show less Planned and implemented strategies and forecasts for B2Bsales, securing strong market positioning for SBC as trusted local exchange career in the high-impact NYC region. Recruited, trained and developed the sales force for NYC and Long Island. Mentor and direct 65 managers and staff. Selected accomplishments:Oversaw the design, building, renovation and launch of the 460 Park Avenue location from the ground up; selected to represent SBC to the public, media and business community in New York City.Captured more than 105% of sales goals with a focus on data solution based sales in a demanding, politically charged atmosphere. Show less Identified and capitalized on revenue-generating opportunities by directing pricing, packaging, promotion and sale of innovative long distance package offerings. Designed selling strategies for small, medium and large-sized businesses. Supervised, trained and encouraged 10 managers and their staff. Selected accomplishments:Rapidly penetrated the Texas market by providing enthusiastic, knowledgeable leadership.Successfully developed and presented the launch strategy to the sales force, and prepared the sales channel for seamless execution of the business marketing plan. Show less

  • Director/Reg Sales VP/Director of Mktg/Exec Sales Director

    Jan 1986 - May 2002

  • Director, Global Markets Staff Support

    Nov 2001 - Apr 2002

  • Regional Sales Vice President

    Jan 2000 - Nov 2001

  • Director

    Jan 1999 - Jan 2000
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  NORDSTROM, INC

  Nov 2003 - Oct 2007

  Store Manager/Dept Manager

  Quickly earned several promotions and led goal-oriented sales efforts to boost revenues and profits in multiple locations, including the flagship Faconnable boutique on Fifth Avenue in New York City.Direct sales efforts by drawing on prior B2B experience in the telecommunications field to make the greatest possible impact in the retail marketplace. Manage all facets of sales operations to drive top and bottom-line growth. Interview, hire and train leadership and sales personnel. Control inventory. Measure and track sales performance. Offer solutions to streamline processes and fuel profitability. Selected accomplishments:Drove 20% improvement year-over-year for three consecutive years while serving in dynamic department manager role. Show less

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  FACONNABLE USA, INC

  Nov 2007 - Mar 2010

  General Manager

  Grew sales from $16M to $20M through superb employee relations, comprehensive training, attentive sales planning, exceptional customer service and ongoing process improvement and product analysis.

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  Go Wireless - Verizon Wireless Premium Retailer

  Jun 2010 - Nov 2019

  Designed, developed and deployed Nationwide SMB Sales Strategy for Go Wireless field sales teams; which included rollout of Business Sales Manager role in the 16 Go Wireless markets.Manage nationwide communication with Verizon SMB sales partners in all Verizon Markets. Communication consists of SMB product strategy, and tactical plans.Responsible to ensure the GoWireless sales channels have the tools, training, systems, and knowledge to meet and exceed SMB revenue objectives Exceeding YOY target of 30% increase Show less Design and Direct sales and service efforts in new Indirect Retail Wireless Channel. Responsible to recruit hire, lead, and train, new sales consultants and Territory managers in a Licensee/Franchisee environment across 6 Markets with initial launch of 70+ locations. Development of reporting, operational policies, commission structures, communication methodology, pricing and HR practices as it relates to the building of a new distribution channel for GO Wireless.Achieved Qtrly sales objectives Show less

  • National SMB Program Director

    Feb 2017 - Nov 2019

  • Program Director

    Jun 2010 - Feb 2017
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  Go Wireless - Verizon Wireless Premium Retailer

  Jan 2020 - Sept 2022

  Director Of Business Operations & Sales Enablement

  Business Channel Chief of StaffOversees all business operations: Commissions distribution, Target Setting, Analytical Reporting and Rigor.Oversees Sales Enablement, CRM architecture and execution (Sales Force, Outreach, Store and Digital Lead gen, and Verizon Business Group Sales Force)HQ liaison for store operations and complianceDeveloped and implemented Business Sales Support Specialist role – created team for that position and Manager. 6-month ROI achieved in 60 days.Developed and implemented Strategic Partnership platform and manager role. Exceeding YOY target of 30% increase Show less

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  Samsung Electronics

  Oct 2022 - Nov 2023

  Senior Manager B2B Carrier Sales & Strategy
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  Victra - Verizon Authorized Retailer

  Apr 2024 - now

  Senior Manager Business Operations

  Project Manager and Lead – Business Development GTM•Sales Engagement Platform and CRM Content Developer•Campaign Strategy Manager•Collaborates with internal teams to develop requirements and workflows for R2B/B2B channel•Conduit between Field and Call Center business teams•Sales Engineer of R2B/B2B Tech Stack which included: Salesforce; Outreach; Hubspot/SalesHub; SMS Applications: Sakari & Statflo•Works with external team leads weekly on gap management and priorities•Provides reconciliation support for business initiatives Show less