Diogo Davi

Experience

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  FJ REDEmpresa

  Nov 2013 - Feb 2015

  Estudos de redução de custos em telefonia, gerenciamento de contas e acompanhamento de processos. Suporte técnico em campo, remoto e laboratório.Suporte em:- Windows XP, 7 e 8.- Pacote Office.- Active Dictory.- Exchange - Básico.- Hardware (Desktops, Notebooks e All-in-one).

  • Consultor de serviços

    Nov 2014 - Feb 2015

  • Técnico em informática

    Nov 2013 - Oct 2014
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  Agência Wincom

  Jul 2014 - Dec 2017

  Atendimento publicitário

  I was a co-owner of that company. I was in charge of implementing and directing the customer service process, managing tasks and bringing new clients as a sales representative. It was a communications agency where we offered marketing services like digital marketing and communications in general, on and offline.

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  Tec Mobile

  Feb 2015 - Mar 2016

  Comercial pleno

  Tinha como principal responsabilidade prospectar novos clientes usando tanto o modo tradicional como o telefone quanto os meios digitais com a administração das palavras chaves e leilões de palavras no Google AdWords, acompanhamento de performance do site pelo Google Analytics, além da produção simples de postagens nas redes sociais da empresa e gestão das produções da agência de plublicidade contratada.O core desta posição era mais do que vender o serviço de locação de tablets. A vaga exigia uma pessoa consultiva que precisava entender todas as necessidades de cada projeto, oferecendo soluções personalizadas. Show less

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  Tec Mobile Soluções em Tablets e Software

  Dec 2017 - Aug 2019

  Analista de Marketing Pleno

  Tec Mobile was a company in a small city in Brazil where I was the sole responsible for the digital marketing department of the company. I implemented all the systems used there for the sales and CRM marketing team, and organized the integration between them and the new website that was developed under my supervision. With my help, the company was able to grow two hundred per cent. There, I worked with Rock Content, RD Station, Hub Spot, and many other systems.I created all the digital communications of the company from inbound marketing to after-sales. Show less

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  Mobiauto

  Oct 2019 - Aug 2020

  Analista de Marketing

  My work there involved the creation of communications by email marketing, SMS, and WhatsApp messages, working with B2B and B2C clients.There, I had the opportunity to work with tools like E-goi, SendGrid, and Salesforce Marketing Cloud and WhatsApp (with suppression list).

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  E/OU-MRM

  Aug 2020 - Oct 2021

  Analista de CRM

  At MRM, I worked with C6 Bank, a new digital bank in Brazil, where I supported the design and communication team to make CRM campaigns using Salesforce Marketing Cloud to send messages by email, push and SMS. There, I had the opportunity to configure journeys and the basic channels in the tool.In another moment during my time there, I worked with methodologies like Scrum and Agile to organize all the structures before releasing campaigns, with the marketing, business and CRM teams controlling the SLA of each text and designs. Show less

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  Accenture

  Oct 2021 - Nov 2022

  Analista de CRM Pleno

  My main activity revolved around strategic development and release of communication campaigns related to Open Finance for B2B and B2C at Bradesco. Such campaigns were built and monitored on SalesForce Marketing Cloud, they included HTML e-mail configuration, SMS, Push notifications, Automation Studio setup, Journey Builder testing, and campaign release.

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  Accenture Brasil

  Nov 2022 - now

  Analista de CRM Sênior

  Clients in Brazil until now: Bradesco;Equatorial Energia;Bayer (Pro Carbono). JLR - Jaguar Land Rover (Global project)RBI - Restaurants Brands InternationalResponsible for support, direction and production of campaigns with the publishing team. I was also a mediator on the development of weekly sprints, organizing tasks of different teams which included designers, data analysts and developers. My main activity revolved around strategic development and release of communication campaigns related to Open Finance for B2B and B2C at Bradesco. Such campaigns were built and monitored on SalesForce Marketing Cloud, they included HTML e-mail configuration, SMS, Push notifications, Automation Studio setup, Journey Builder testing, and campaign release. I led the A/B architecture testing project to structure test backlogs with strategic prioritization and learning bases. Show less

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  DON PANCHOS BAKERY & DELI

  Aug 2023 - Aug 2023

  FOOD BOOTH OPERATOR

  Canadian National Exhibition, Toronto, ON- Welcomed customers upon their arrival and addressed their needs.- Sent orders to kitchen for preparation.- Examined and communicated the status of material inventory.

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  Koryo Korean BBQ

  Sept 2023 - Nov 2023

  FOOD BOOTH OPERATOR

  ChefWelcomed customers upon their arrival and addressed their needs.Sent orders to the kitchen for preparation.Examined and communicated the status of material inventory.

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  FreshFind

  Nov 2023 - Nov 2023

  Human Resources

  Reorganizing and reviewing 6 job posts, reviewing resumes, and following up on jobapplications.- Connecting with Canadian post-secondary institutions and arranging job board postings.- Guiding new team members through their onboarding journey.- Checking in with team members and making sure that they receive necessary supportwhen faced with challenges.- Assisting with recruitment efforts and conducting research on HR practices.- Any other duties and responsibilities as assigned by management Show less

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  Oretta Hospitality Inc.

  Feb 2024 - Jun 2024

  Server Assistant

  Maintaining a clean, well-organized restaurant environmentInventory managementDelivering food and drink, describing menu items enthusiastically and accuratelyCleaning the restaurant in alignment with company standards and cleaning protocols