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Pranjali Malwadkar

Pranjali Malwadkar

Social Media Strategist

Followers of Pranjali Malwadkar200 followers
location of Pranjali MalwadkarPune, Maharashtra, India

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  • Timeline

  • About me

    Senior Associate of Comprehensive Services at ADP

  • Education

    • Ties Group of Institute

      2017 - 2019
      Post-Graduation International Travel and Tourism Management

    • Sanjeewan Vidyalaya

      2004 - 2014
      12th Std Business/Commerce, General A Garde

      Passed out from Sanjeewan Vidyalaya. Have studied from 3rd to 12th Std.

    • IATA Training

      -
      Diploma Tourism and Travel Services Management Passed

      Successfully completed IATA Level 2.

    • Fergusson College

      2015 - 2017
      Bachelor of Arts - BA French First Class

      Activities and Societies: Social Outreach Programme- Member

  • Experience

    • Mapro Foods Pvt Ltd

      Oct 2017 - Dec 2017
      Social Media Strategist

      • Successfully spearhead campaigns on social medial platforms including FACEBOOK, TWITTER and INSTAGRAM.• Manage social media planning for execution of marketing strategies and community management.• Monitor online presence of company’s brand and engage with users, strengthening customer relationships.• Assisted the marketing team with developing and implementing social media strategies.• Maintained strong social media and brand presence across FACEBOOK and INSTGRAM platforms.• Developed online marketing campaigns, effectively increasing followers by 2000+ and driving brand awareness. Show less

    • VFS Global

      Jan 2018 - Jul 2018
      Visa Officer

      • Handled end to end visa procedure including client handling and backend process as well.• Handled multiple countries visa procedures – France, Germany, Sweden, Norway, Latvia and Estonia.• Reviewed all visa applications and determined if they had satisfied all the requirement documentations. • Maintained strong working relationship with all clients and colleagues.• Using own knowledge and expertise provided beneficial advice to clients and resolved any problematic issues.

    • Teleperformance

      Jul 2019 - Jul 2020
      Sr. Customer Executive

      • Worked under Global Price Tracking process which includes Ticketing, Void, Re-issue and Refunds. • Also worked on live PNRs (Sabre and Amadeus).• Manage workflow and processes in accordance with SLA’s.• Handled end to end reservations on GDS.• Manage corporate individual flight reservations using Saber Red and Amadeus.• Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.• Competency to maintain positive client and co-worker relationship – Establishing, Developing and maintaining trust and loyalty over time and through changes. Show less

    • Tech Mahindra Business Process Services

      Jul 2020 - Nov 2021
      Customer Relation Advisor

    • ADP

      Nov 2021 - now
      Senior Customer Service Representative

  • Licenses & Certifications

    • Post Graduate Diploma in International Travel and Tourism Management

      Ties Group of Institute
      Feb 2019