Dipal Shah

Experience

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  Iserve Computers /Bigtech Inc.

  May 1997 - Jan 1999

  Computer Technician

  Testing and troubleshooting of computers & peripherals, software installations for new systems.

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  Canon Canada Inc.

  Feb 1999 - Sept 2007

  Technical Trainer / Team Lead/Technical Support Level III /

  - Development and presentation of training programs for new and current employees as well as off-site dealer shows covering peripheral devices small and large format printers, multifunction devices, fax, and copiers and their software solutions.- Decreased department overhead costs and new employee on-boarding time by 50% through increased hands-on training, and replaced paper based training through development of electronic multimedia rich training resources.- Ability to convey complete technical training materials in simple terms, using creative, hands-on methods while outlining feature/benefit aspects.- Assist in quality monitoring; enhancing training opportunities driving performance improvements.- Providing direction and technical solutions to representatives on troubleshooting and call resolution techniques.- Responding to Technical and Customer Service related inquiries (via Phone & Email) for wide range of Canon Consumer hardware & software products. Show less

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  Bosch Security Systems

  Oct 2007 - Mar 2016

  Technical Trainer

  - Provide Technical Training for Video IP Product portfolio. - Development and presentation of group instruction and training for installers, end users and integrators.- Diagnose interoperability issues, product limitations or equipment problems and provide information or workarounds to resolve these issues.- Provide technical support for research and development initiatives and for the implementation of new technologies, products, or systems.- Provide and document e-solutions as well assist in creation of e-learning programs to support customers.-Supported major retail pharmacy chain in US with their physical security training program. Show less

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  Mystik Takeout & Catering

  May 2016 - Jan 2017

  Network Design and Support

  - Volunteered for designing customers network infrastructure.

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  Axis Communications

  May 2017 - May 2018

  Technical Events Engineer

  - Recipient of Goldie Award for dedication, ability, and attention to detail. - Prepare, maintain and distribute yearly event plans, organizing travel and exhibit schedules.- Onsite technical lead at predetermined events; responsible for functional operation of all Axis products, network connectivity, and booth support as needed.- Prepare standard operating procedures to be used by the Technical Events Engineers- Quote, negotiate and implement specialized demonstrations for new products and exhibits, as well third-party integrations Show less

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  AMAG Technology

  May 2018 - Jun 2021

  Senior Technical Trainer

  - 2020 Gold Club award winner for values and spirit. I shared the award with my colleague Pete Marr for innovations and teamwork as we worked together for converting the Instructor-led classroom training to online training in less than a month's time.- Provide Technical Training for Access control and IP Video product portfolio.- Development and presentation of group instruction and training for installers, end-users & integrators.

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  Sapiens

  Jun 2021 - Apr 2022

  Corporate Trainer

  - Deliver training on Sapiens NAPCIP products to internal and client staff as needed- Develop new training materials, assessments, and presentations via various delivery options as needed. Be proficient in the functions of Sapiens NAPCIP products.

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  Gallagher Security

  Apr 2022 - now

  Product Trainer