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Eric Wunglueck

Eric Wunglueck

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  • Timeline

  • About me

    Technical Support Consultant

  • Education

    • Elgin Community College

      -
      Associate of Science - AS Business

    • Western Illinois University

      -
      Bachelor of Science - BS Business Management

  • Experience

    • IBM

      Jun 1997 - Jan 2008

      Resolve complex hardware and software problems on over 30,000 retail store devices including IBM and Dell Servers and desktop PCs, printers, wireless AP’s and LAN devices. Answer customer calls, open help tickets, perform basic troubleshooting steps on all possible system issues, follow-up with users, and manage tickets to closure.

      • Tier 2 Support for Sears

        Jan 2000 - Jan 2008

      • Helpdesk Technician

        Jun 1997 - Dec 1999

    • AT&T

      Jan 2008 - Aug 2019
      Technical Support Consultant

      Perform remote break-fix support on over 8,000 Cisco LAN switches and routers and 7,000 wireless AP’s at 1,000 retail stores with a goal of 100% availability.

    • CDK Global

      Sept 2019 - now
      Client Technical Analyst - Network

      Network technician supporting Cisco routers and switches, Meraki switches and wireless access points, Velocloud SDWAN at over 3000 Automotive dealerships.

  • Licenses & Certifications

    • Cisco Certified Entry Networking Technician (CCENT)

      Cisco
      Feb 2020

    • Develop Your Customer Service Skills

      LinkedIn
      Jun 2024
      View certificate certificate

    • CompTIA Network+

      CompTIA
      Jun 2002

    • CompTIA A+

      CompTIA
      Apr 2002