Laiba Khan

Experience

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  The Home Depot

  Feb 2022 - Sept 2022

  Customer Service Representative

  • Processed customer credit card applications and relevant follow-up & filing of completed applications.• All tasks including following up on customers, locate and sign-out orders, obtaining payments for special orders, installed sales, deliveries etc.• Enters and audits all purchase orders, prepares daily batch sales reports.• Arranged daily/weekly deliveries to customer stores, works directly with dispatchers to schedule appointments for timely deliveries and to resolve delivery/schedule issues as they arise. Show less

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  Days Inn, Niagara Falls, CA

  Sept 2022 - Nov 2022

  Night Auditor

  • Verification of credit cards, direct billings and cash deposits.• Complete daily revenue sheet, investigate and analyze out of balance situations.• Completing month end report.• Record maintenance, and books keeping• Resolve any Client issues regarding billings and outstanding charges.

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  Easyfinancial Services

  Nov 2022 - Nov 2023

  Financial Services Representative

  • Providing superior customer sales experiences by engaging, listening and understanding the financial needs ofpotential customers and matching their needs to lending solutions in a pleasurable sales environment.• Evaluating online financial loan applications, assess the applicants’ credit worthiness, performing financialanalysis, and other risk assessments to maximize quality of the sale and limit future collection items.• Managing collections activities for all past due financial accounts, maintaining an impeccable level of service.• Accurately securing all required information to fulfill customer applications for products and maintaininginformation and records to limit errors.Notable Achievements:• Consistently exceeded quarterly sales targets, contributing to a 20% increase in revenue for the financial advisoryfirm.• Successfully guided numerous clients in navigating market volatility, resulting in the preservation of theirinvestment portfolios during challenging economic periods.• Implemented a streamlined Client onboarding process, reducing administrative time by 25 % and improving overall Client satisfaction. Show less

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  CONMED Corporation

  Nov 2023 - now

  Administrative Assistant

  • Trust Accounts Management: Handlingfinancialrecords, ensuring accuracy in transactions,managingreceipts and disbursements, and reconciling accounts.• ResidentFiles Management:Maintainingdetailedandconfidentialrecordsofresidentsorclients, including personal information, medical records, and billing details.• Petty Cash: Dispensing funds from petty cash, keeping a ledger of all transactions, regularly reconciling the petty cash fund, quarterly reports maintained and submitted for transparency and accuracy.• Receiving, reviewing, and processing invoices from vendors, ensuring timely and accurate payment to vendors involves scheduling payments, preparing cheques and maintaining payment records, reconciling transactions generating month end reports.• PayrollAdministration: Processing payrollforover150employees,including calculatinghours,dedications,taxes, andensuring timely andaccuratepayments.Managingtimesheets,addressingpayrollrelated queries, andworking closely with accounting departments.• InsuranceCoverageAdministration:Assisting in managingemployeeinsuranceprograms,including health,dental, vision, or other benefits. Involves coordinating with insurance providers and addressing employee inquiries or issues related to coverage.• Union Relations: Handling administrative tasks related to unionized employees, ensuring compliance with union contracts. Show less