Ahmad Hamzeh

Experience

• 

  Gulf Precast Concrete Company L.L.C

  Aug 2006 - Dec 2007

  IT Technician Engineer

  ▪Trouble-shooting problems occurring in networks or Hardware parts in PCs.▪Installing Network printers.▪Installing and configuring windows and systems with networking and domains to suite the employees’ tasks.▪Worked with the active directory in the server; controlling the accesses and permissions for each user in the company’s network.

• 

  International Computing Solutions

  Dec 2007 - Sept 2008

  Technical Support and Computer Programmer

  •Dealing with document management application and databases analysis application•Study and analyze our client infrastructure and manage to have the minimum requirements for the system.•Install our document management software as projects in different companies (clients)•Train the clients and users to use the application and administer it.•Trouble-shoot problems occurring in our software.•Deal with networking security and permissions according to the application structuring and needs.•Do the needed installations and configurations on the server which suites the clients’ requests and demands. Show less

• 

  Core42

  Sept 2008 - now

  • Plan, direct and coordinate sales activities to drive revenue growth and profitability in alignment with Sales objective.• Coordinate with partners and Internal resources for preparation of portfolio presentations / Sales presentations• Support client care for client satisfaction with respect to quality of reporting• Participate in business negotiations for contracts.• Ensures that clients receive high quality customer service by monitoring SLAs• Contributes to the client’s business improvement, planning and budgeting process• Maintains effective communication with the functional areas of the client, as well as with Injazat respective teams• Coordinates team resources, resolves conflicts, and ensures propositions and plans successfully reflect contract parameters, Injazat policy, and Injazat capability• Represents Injazat and has authority to deliver on Injazat commitments.• Support Client Care to Ensures financial growth on the account through the utilization of all the leveraged resources and engaging of third party suppliers.• Support timely and accurate invoicing to the client, including dispute resolution and collection• Identifies and prioritizes growth opportunities based on client needs and Injazat strengths, and incorporates into account operational business plan Show less Central point for all the aspects related to the team, including planning, communications, follow up, reporting and coordination with the client.Managing the support tasks for all clients’ sites in Abu Dhabi.Sites surveys and service quality enhancements.Monitor and assign tickets in the HP Service Manager.Distribute the calls evenly between the team according to the expertise, priorities and availability.Managing and Maintaining Network Infrastructure (DNS, DHCP, Active Directory, File Server Group Policies).Documenting the tasks, requirements and knowledge for the clients and the teams.Reporting the KPI every month to the top management for the whole WPO organization.Promotes Customer/client satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery. Ensures all contracted services are delivered to the approved service model for service support.Acts as focal point of contact for all operational issues for the client.Ensures delivery of service excellence through monitoring and reporting of performance and acting quickly to address issues as they arise.Manages onsite operational resources ensuring responsibilities are understood.Defines and manage local rosters and shifts to ensure service hours coverage, escalating resourcing issues with the Capability Management.Identify issues and risks that may impact a successful delivery of contracted services. Show less •Central point for all the aspects related to the team, including planning, communications, follow up, reporting and coordination with the client.•Monitor the USVD and HP Service Manager for Violated calls.•Distribute the calls evenly between the team according to the expertise.•Managing and Maintaining Network Infrastructure (DNS, DHCP, Active Directory, File Server Group Policies).•Managing and Maintaining Network Security (ISA, Antivirus, Firewall, Trusted rights and permissions).•Managing File Server, Print Server, Internet Information Server.•Rotate the support engineers to do the remote sites monthly visits.•Maintain and control all assets.•Managing and Maintaining Windows 2003 Server and Windows 2008 Server.•Installation, Configuration, Patching, Updating and Troubleshooting Windows Operating Systems (Windows 2003 server, Windows 2008 server, Windows XP, Windows Vista, Windows 7). •Network Administration and Help Desk Support.•Scheduling Periodic Backups for Servers, Desktops.•Weekly visits for VIPs and make sure they are satisfied with the IT.•Managing PCs in the SCCM and generating reports.•Some knowledge of deploying applications patches and images through SCCM.•Almost still doing the Support Engineer roles mentioned below. Show less •Responsible for supporting the centralized antivirus and SPAM applications.•Diagnose, modify, test, and correct system hardware, software, and isolate user problems.•System performance optimization and logs analysis.•Network troubleshooting, maintenance, configurations, safety and quality procedures.•Assist user to resolve computer-related problems, such as inoperative hardware and software systems.•Answer user's inquiries in person, email & via telephone concerning systems operation.•Plan and execute maintenance actions both remotely and onsite.•Provide first and second level support for customers via live telephone support, customer generated web queries, and other support channels, including on-site operations, as required.•Tracks and manages computer assets.•Establish work priorities and evaluate time requirements to maximize productivity.•Controlling network security & apply the proper user permissions to the network resources.•Setting up & Configuring Users mailboxes.•Responsible for the connectivity and network of printers and the PCs.•Act as a team leader when required. 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  • Senior Account Manager

    Aug 2024 - now

  • Account Manager

    Jul 2017 - now

  • Account Manager

    Jul 2015 - now

  • Head of Dispatch Service Center

    Jan 2012 - Jul 2015

  • Support Engineers Team Leader

    May 2011 - Jan 2012

  • Support Engineer

    Sept 2008 - May 2011