Viktor Tuller

Experience

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  Residential Project Mönchengladbach Grundstücks GmbH

  Aug 2008 - Jul 2009

  Assistant Property Manager

  Conducting presentation of apartments to potential tenantsNegotiation and conclusion of rental agreementsAssitant to the internal construction section responsible for renovation of rental units

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  Grand City Property

  Jul 2012 - Jun 2014

  Property Manager

  Management of two residential projects with 1.150 apartments in Mönchengladbach and Erkrath, GERCoordination of maintenance teams on locationContact person for the residents on locationAnnual billing of utility costsWritten correspondence with local authorities and businesses

• 

  Frinedo GmbH

  Jul 2014 - Dec 2014

  Project Manager

  Co-development of online shopping solution on social media websites

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  Gipanis GmbH | LAUBLUST.de

  Jan 2015 - Aug 2016

  Junior Project Manager

  Creation of product descriptions on Amazon and Ebay, in German and English, utilizing SEO approach to ensure top listingDevelopment and implementation of customer support strategiesSales and design team coordinationStock management for online sales

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  Tuller Consulting

  Sept 2016 - Oct 2018

  Freelance Consultant

  Customer service managementOptimization of product ratings on e-commerce platforms in order to boost salesResponsible for purchasing new products for online marketingCoordination of purchasing efforts in cooperation with purchasing department based in ChinaEvaluation of new product ideasManagement of customer success Advertising products via Amazon PPC

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  Entain

  Oct 2018 - Feb 2024

  Leading a team of skilled VIP Account Managers with a portfolio of up to 900 high value customers eachSupervision of the team’s day-to-day work as well as special projectsImplementation of retention, reactivation & other strategies based on KPI analysisRegions covered: Europe, North & South AmericaTraining of new VIP Account ManagersQuality Assurance of the team’s output Communication with high value customers for retention, reactivation & problem solvingManaging a portfolio of up to 900 high value customers from North America and EuropeAnalysis of VIP player behavior

  • CRM Exec

    Oct 2022 - Feb 2024

  • VIP Team Lead - Gaming

    Jul 2021 - Oct 2022

  • VIP Account Manager

    Oct 2018 - Jul 2021
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  B2Tech

  Mar 2024 - now

  VIP Manager