Mark Flenard, PMP

Mark Flenard, PMP

Manager, Call Center Operations & Project Manager

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location of Mark Flenard, PMPSioux Falls, South Dakota, United States

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  • Timeline

  • About me

    Director of Operations

  • Education

    • Southeast Technical Institute

      1992 - 1993
      Associate's degree Electronic Technology
    • Dakota State University

      1990 - 1991
  • Experience

    • LodgeNet

      Mar 1993 - Jan 2011
      Manager, Call Center Operations & Project Manager

      • Managed operations as the evening Manager for a 24/7 operation• Executed Project Management responsibilities• Monitored and measured performance • Consistently administered department and company policies and procedures Project Manager, Healthcare Implementation• Managed process from contract signing to completion of implementation • Delivered on-site kickoff presentations and Go Live facility visits to customers• Managed overall efficiency and documentation of implementation• Coordinated services with onsite Project Manager• Implementation of Project Gant, Charter, and conduct weekly conference calls with team members• Experienced in facilitating effective team meetings Show less

    • Omnitech, Inc.

      Jan 2008 - Jan 2008
      Director, Client Relations

      • Created and executed on the strategic development of the new Client Relations department; including the strategic direction and the development of job roles and definitions • Introduced company e-newsletter• Primary Customer Service point of contact for company• Liaison between departments and clients• Contract and S.L.A. review• Project Management• Managed technology change requests

    • The Evangelical Lutheran Good Samaritan Society- National Campus

      May 2011 - Jul 2019
      IT Director, Desktop Services

      • Director of Desktop Support /Operations• Support 22,000 employee in 240 locations • Over 11,000 end points• Work with CIO on planning, budget, executing strategic assignments

    • KBR, Inc.

      Jul 2019 - Jul 2024
      Task Manager

      IT Infrastructure Operations ManagerProject Manager Administrative Leadership

    • IRA FINANCIAL LLC

      Aug 2024 - now
      Director of Operations
  • Licenses & Certifications

    • PMP

      Project Management Institute
      Feb 2020
    • ITIL Foundation Level

      Pink Elephant
      Apr 2019