Mark Flenard, PMP

Experience

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  LodgeNet

  Mar 1993 - Jan 2011

  Manager, Call Center Operations & Project Manager

  • Managed operations as the evening Manager for a 24/7 operation• Executed Project Management responsibilities• Monitored and measured performance • Consistently administered department and company policies and procedures Project Manager, Healthcare Implementation• Managed process from contract signing to completion of implementation • Delivered on-site kickoff presentations and Go Live facility visits to customers• Managed overall efficiency and documentation of implementation• Coordinated services with onsite Project Manager• Implementation of Project Gant, Charter, and conduct weekly conference calls with team members• Experienced in facilitating effective team meetings Show less

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  Omnitech, Inc.

  Jan 2008 - Jan 2008

  Director, Client Relations

  • Created and executed on the strategic development of the new Client Relations department; including the strategic direction and the development of job roles and definitions • Introduced company e-newsletter• Primary Customer Service point of contact for company• Liaison between departments and clients• Contract and S.L.A. review• Project Management• Managed technology change requests

• 

  The Evangelical Lutheran Good Samaritan Society- National Campus

  May 2011 - Jul 2019

  IT Director, Desktop Services

  • Director of Desktop Support /Operations• Support 22,000 employee in 240 locations • Over 11,000 end points• Work with CIO on planning, budget, executing strategic assignments

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  KBR, Inc.

  Jul 2019 - Jul 2024

  Task Manager

  IT Infrastructure Operations ManagerProject Manager Administrative Leadership

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  IRA FINANCIAL LLC

  Aug 2024 - now

  Director of Operations