Alyona Graciela Rivera

Experience

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  SMX Convention Center

  Sept 2017 - Apr 2018

  Customer Service Sales Assistant

  Assisting guests, tenants, and other departments with personal services. Covering some admin tasks especially for big upcoming events. Responsible for manning the desk and the reception area with complete knowledge about the building features to render the best customer service and security purposes.

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  City Garden Hotel Makati

  Jan 2019 - May 2020

  Reservations Associate

  Assisting customers with the planning and booking aspect of their vacation or stay in person, on the phone, online, or a combination of these. Booking and blocking all rooms according to required standards and managing all special reservations, and monitoring all reservations and discounts. Coordinate with the sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.

• 

  Knotty Knickers

  May 2020 - Oct 2023

  Virtual Assistant

  Social media management, answering customer inquiries, handling product shipping and fulfillment.

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  Self-employed

  Feb 2021 - now

  Visual Artist