Stephanie Graczyk

Experience

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  Intabill

  Jan 2007 - Jan 2009

  Office Assistant/Receptionist
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  Glow Retreat

  Nov 2010 - Apr 2011

  Beauty Therapist

  Specialising in Advanced Facials and Eyebrow Waxing.

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  Skin Management Professionals

  Apr 2011 - Sept 2013

  Business Development Manager - Territory Service Manager & Educator

  Skin Management Professionals is a B2B company operating in the beauty industry across Australia. The company provides a range of product lines, including hair removal, cosmeceutical skincare, and advanced beauty equipment such as microneedling, LED, Visia, and electroporation. The company strives to develop and expand by offering competitive solutions along with comprehensive post-sale training and support for beauty professionals.The Role:-Planned and executed cold-calling strategies and leads within the beauty/aesthetic clinic market in Queensland, closing sales of products and services.-Implemented educational programs for new accounts both in-house and through hosted education days.-Launched Sugaring hair removal for the first time in the Australian market, while strengthening and enhancing skin clinics with advanced pharmaceutical and organic products.-Arranged a territory visiting schedule and reported meetings and data for cold calling, sales approaches, and maintaining existing client relations.-Conducted information sessions and education for new accounts and their staff.-Facilitated six days per month of skincare or hair removal education training for beauty therapists.-Administered exams and revisited students at account locations for follow-up or customized training.-Provided post-sale advice and care, including guidance on how to campaign and market products.-Presented product and service education to consumers and beauty therapists at various salon and convention events.-Traveled autonomously state wide, interstate and internationally for sales, education and conferences. Show less

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  Sabina Skin and Beauty

  Feb 2013 - Jul 2017

  Director and Sole Operator

  An exclusive beauty clinic in Brisbane, Queensland, offering a range of traditional and advanced beauty therapy services. The clinic specialised in personalised skin correction treatments, sugaring hair removal and maintained high customer retention through customised service.As Director:-Developed and executed a successful business plan, establishing a purpose-built clinic and achieving breakeven within 16 months.-Enhanced brand and salon awareness through online presence, social media, and networking with other beauty therapists and local businesses for referrals.-Implemented comprehensive customer marketing strategies, including in-salon monthly promotions, letterbox drops, emails, phone calls, and text messages.-Performed a wide range of treatments and services, ensuring high client satisfaction and retention through personalisation.Specialty Treatment Skills:-Expert skin analysis and consultation followed by the prescription and application of customised treatment programmes.-Utilised various modalities for skin treatments and skin correction.-Eyebrow design and Sugaring hair removal and reduction.Other Services Offered:-Shellac nails, massage, manicures/pedicures, tinting (including Henna Brow Tinting), dermal skin needling, skin peels, and spray tanning.Key Accomplishments:-Maintained a strict appointment schedule while converting new client enquiries.-Established referral networks with other businesses and created brand and online awareness.-Implemented internal marketing for current guests and created promotional campaigns.-Planned and hosted successful client VIP night events, resulting in high sales.-Ensured business profitability through frequent performance reviews and strategic improvements.-Managed cash flow projections, budgeting, bookkeeping, and tax compliance.-Handled stock rebalancing, stocktaking, and visual merchandising.-Continuously oversaw business performance and implemented necessary upgrades for sustained growth. Show less

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  The You Clinic

  Nov 2017 - Jul 2021

  Senior Beauty Therapist

  As a dedicated Senior Beauty Therapist, Laser Technician, and 2IC at The You Clinic, a highly reputable skin clinic in West London, renowned for its expertise in bespoke skin correction and advanced laser hair removal services aswell as traditional beauty such as waxing. Our clinic earned prestigious awards, including Medik8 Saleswoman of the Year 2019 and Clinic of the Year 2019.Clinic Operations Management:-Oversaw daily clinic operations including opening/closing procedures, mentoring new therapists, reception duties and leadership.-Customer Service Excellence by addressing diary clashes, resolved customer complaints promptly, and ensured efficient refund processes, maintaining high service standards.Expert Skin Treatments:-Conducting comprehensive skin analysis to identify and address concerns such as advanced photo-ageing, acne, pigmentation, utilizing Medik8 and other premium skincare products.-Tailored Treatment Plans: Designing personalized treatment plans combining various modalities to help clients achieve long-term skin health goals effectively.- High client retention and developing a regular requesting client base.Sales and Service Expansion:-Consistently surpassed sales targets for Medik8 skincare products through effective client education and recommendation.-Innovative Service Introduction: Introduced new services including Sugaring Hair Removal, Dermapen, and Henna Brow Tinting to enhance service offerings and meet client trends.Advanced Laser and IPL Expertise:- Safely and proficiently operated Candella Ellipse Laser/IPL/ND: Yag equipment, ensuring safe and effective integration with other treatments and skincare protocols.- Performing Byonik Cold Laser treating clients with less invasive procedures.Brands:Alexandria Professional, Dermapen, Medik8, Byonik, St. Tropez, Lycon Wax and BrowXenna. Show less

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  Rita Rakus, MBBS FBACD

  Jul 2021 - Apr 2022

  Clinic Therapist

  Dr. Rita Rakus Clinic is a prestigious CQC registered medical aesthetic clinic located in Knightsbridge, London. Consisting of 6 treatment rooms we specialised in high-profile clients, international clients and clients from all walks-of-life. The clinic offers injectables, laser treatments, minor surgical procedures, and non-surgical solutions for face and body concerns. My role comprised of 3 concurent duties:Clinic Therapist- Assistant to senior members: Collaborated with staff to ensure smooth clinic operations, assisted patients with clinical paperwork, before and after photos, adhered to Covid-19 protocols, and provided support during procedures.- Supporting injectables patients with topical anesthetics and post-care recovery.Beauty Therapist: - Performed advanced facial and body treatments, maintained regulatory standards, and ensured patient safety and satisfaction through detailed treatment records. - Ability to multitask multiple services concurrently with facials and several body contouring treatments aswell as check-in on senior staff members for any assistance.Skincare Sales Development:- Created and sold tailor-made, lab-to home treatment serums and products using AI supported software.- Provided personalised phone and email support to remote clients, and promoted in-clinic skincare products.Performed Brands:BTL: Emsculpt NEO, Exillis, Hydrafacial, EMsella, SilkPeel, Dr. Rakus, Universkin, Dr. Levi, Endor, Obagi, VelaShape, CynoSure: TempSure and AdvaTX laser and application of numbing creams.Assisted Brands:HIFU - Ultracell, RF Microneedling, Injectables patients Show less

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  Aesthetics Lab

  Nov 2022 - Nov 2023

  Aesthetics Lab is a CQC Registered Clinic in Primrose Hill and Belgravia neighborhoods, specializing in comprehensive aesthetic treatments. Renowned for its scientific minded Aestheticians, the clinic offers a range of advanced skincare solutions, including bespoke facials, dermal fillers, and cutting-edge laser treatments for hair removal and skin rejuvenation. Led by skilled practitioners committed to delivering natural-looking results, Aesthetics Lab prioritizes client comfort and satisfaction in a serene, modern setting. Their holistic approach integrates the latest technology with personalized care, ensuring each treatment is tailored to enhance and maintain skin health. Aesthetics Lab stands as a premier choice for discerning clients seeking effective and luxurious aesthetic enhancements.Brands Performed:BTL: Emtone, EMFemme, and Exillis, Coolsculpting, Hydrafacial, ZO Obagi, Alumier, SkinBetter, Skinade, Biologique Recherche, Heliocare, Dermaquest, Soprano Titanium Hair Removal and the full suite of laser skin rejuivenation from the Alma Harmony. Show less - Conducted client consultations in affluent areas, developing complex treatment plans and ensuring compliance with medical histories.- Obraining finance options and closing sales on behalf of the clinic-Match making service from client to relevant practitioners based on availability and expertise.- Cross-referring to medical team for injectables treatments including prelimenary information consultatons.- Managed resources, communicated service details, handled inquiries and complaints, and processed refunds efficiently.- Assisted with clinic operations, including diary management, invoicing, and financial transactions.- Provided support and performance management with practitioners, maintained documentation, and contributed to team meetings and performance sales reports.- Performed a variety of aesthetic treatments, including facials, peels, laser therapies, body contouring, and vaginal rejuvenation.- Managed treatment documentation, client care, and leveraged upselling opportunities. Show less

  • Esthetician

    May 2022 - Nov 2023

  • Treatment Coordinator

    Nov 2022 - May 2023
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  Primas Medispa

  May 2023 - Apr 2024

  Manager

  Passionate Manager with a track record of driving success in streamlining customer retention, staff training, and exceeding sales targets. Leadership role overseeing a dedicated 20-person team, specializing in optimizing processes between Reception and Practitioner and Injector units including customer service and sales skills. Implementer and Developer of the Injectables Department providing strategies, consultancy and liason to become a 6 day a week injectables Medispa. Proven expertise in enhancing customer experiences and achieving operational efficiency alongside a management team. I thrive in fast-paced environments, leveraging analytical and communication skills to foster team excellence. Excited to contribute strategic vision and results-oriented approaches to a dynamic Medispa organization. Show less