Naeem Ullah

Experience

• 

  Anwar Group of Industries

  Sept 2014 - May 2016

  Junior Network Engineer

  Spearheaded a variety of repair and maintenance activities, including maintaining Cisco network equipment at central site and 15 remote location. Oversaw deployment, maintenance and troubleshooting of a variety of PC issues. Held responsibility for maintaining VLAN and VoIP. Diagnosed Profibus DP and AP network issues.• Coordinated upgrade of distribution layer switches that led to increased productivity.• Utilized extensive knowledge while working on actuator sensor interface and RTD, PLC.• Delivered critical technical support for key event planning, setup, operation, and pack down. Show less

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  Gujranwala Electric Supply Company Limited

  Jun 2016 - Jun 2017

  Information Technology Support

  Developed thorough expertise mitigating computer system issues. Utilized effective preventive and predictive maintenance techniques to troubleshoot routing and switching related real-time performance issues. Employed detailed analyses on systems to detect faults. Monitored Cisco layer 2 & 3 switches and router on the network. Configured CCTV and emergency lighting systems. Rendered optimal new build support for activities in the data centres LAN/WAN.• Regularly tracked and resolved technical issues for various projects within agreed limit.• Kept abreast of technological changes to efficiently repair and install technologies.• Managed installation and configuration of new devices on LAN within strict timelines. Show less

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  Newline Upholstery

  Jan 2018 - Aug 2021

  Information Technology Technical Support

  Day-to-day tasks of the Warehouse Systems Support Team, managing issues/queries (record, investigate, resolve, escalate, monitor, communicate and document). Capitalise on technical expertise while troubleshooting computer issues and conducting hands-on fixes. Take charge of effective management of backup systems and failover cluster. Deliver critical technical interface while solving network problems with Wireshark. Ensured accuracy and attention to detail when opening accounts for company’s employees with password and permission. Put forward exceptional analytical skills when maintaining core switches, creating VLAN, and configuring VTP. Conduct ongoing system administration tasks. Supply low level network and infrastructure support.• Increased team productivity by accurately devising daily production lists and promptly logging, triaging, and escalating internal fault and feature requests according to importance.• Optimised troubleshooting efficacy by precisely organising workload and supporting employees in multiple tasks required to meet delivery timeframes.• Implemented and managed a technical support ticketing system.• Built, refreshed, and supported internal application environments. Show less

• 

  General Motors

  Aug 2021 - Sept 2021

  Customer Service Advisor team Lead
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  Neami National

  Sept 2021 - now

  • Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade to ensure optimal outcomes for all systems users.• Organise and lead major system implementation, support and changes utilizing good knowledge of IT, software development life cycle, and project management methodologies in all work.• Utilize IT service management (ITSM) tools to meticulously document, track, and manage incidents and service requests, maintaining accurate records and efficient workflow management.• Participate in and contribute to larger IT projects, leveraging technical expertise to support system upgrades, software rollouts, and other initiatives.• Configure and oversee mobile devices across diverse platforms, including Android, Apple, and Windows, ensuring seamless functionality and security.• Proven stakeholder management skills with the ability to engage closely with both business and technology stakeholders, as well as technical background with the ability to understand technical solutions, including Database design, data migration, and data mapping. Show less • Manage Service Desk tickets, planning and prioritizing systematically as per the service Desk’s SLA Targets.• Perform day-to-day administration of Microsoft Active Directory, MS Exchange, and related on-premises and cloud services.• Liaising with different vendors and maintaining a good relationship that includes network, telephone, mobile billing, applications, CCTV, Hardware, and software vendors. • Heavily involved in project work for new site openings, PC Replacement, Intune Migration, Mitel migration Projects, new application implementation• Being the escalation point for Neami’s Mitel phone system in the IT team, setup call flow for the sites as per the requirements, handled user requests for various issues and call diversions• Participate in problem management activities and take responsibility for certain logged problems. • Create and maintain user accounts for both network and database access• Writing and maintaining system documentation to ensure IT system is kept up to date and sharing knowledge with IT team to enhance their skills• Play a key role in machine replacement, maintaining and updating SOE along with supporting corporate & BYOD mobile devices• Perform administrative tasks including onboarding, offboarding, account variation, and conducting the induction of new users • Act as first contact IT support for Neami staff, helping to swiftly diagnose and resolve IT issues• Troubleshoot technical issues to resolution and/or escalate to the relevant team • Clearly document all troubleshooting support provided, including logging all requests and/or incidents Show less

  • IT Service Analyst

    Jul 2023 - now

  • IT support officer

    Sept 2021 - now