Rocio Casanova

Experience

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  Starwood Hotels & Resorts

  Jan 2005 - Jun 2011

  •Exercised outstanding customer service skills.•Provided assistance to other employees and departments to contribute to the best overall performance of the restaurant and the hotel.•Maintained a friendly, cheerful and courteous demeanor at all times.•Presented a clean and professional appearance at all timesAdditional:•Administered a very important Easter egg hunt yearly for over 60 children of all ages for 5 years. (Responsible for the events budget, planning, schedule, purchases, and leading employees for a successful event. **Event held for Easter Brunch in the main dinning room of the hotel.**)•Updated, organized, and put together an employee board for Quinns (Hotel Sports Bar). Here sports bar workers could find their schedules, hotel news, and any new policies that we needed to know about. Show less

  • Food and Beverage- Server/ Bartender/Manager Internship

    Jan 2007 - Jun 2011

  • Hostess

    Jan 2005 - Jan 2007
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  City of Coronado

  May 2010 - Jul 2010

  Recreation Assistant- Internship

  •Prepared facilities for use (weddings, classes, banquets, etc), ensured equipment is available for classes and events, set up and took down equipment•Work with Coronado Optimist Club for all weekly meetings and assisted them with any technical problems or special requests.•Gave tours of facility to perspective facility renters•Temporarily filed contracts/paperwork for facility renters and entered facility contract in computer database.•Handled money transactions and issued receipts for fees and some recreation services.•Performed a variety of general and routine administrative tasks in support of recreation programs including computers and software. Show less

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  Vice President

  Aug 2010 - Apr 2011

  Recreation Tourism Student Association

  •Worked hand in hand with President in every aspect of planning and executing the best interest of RTSA. •Responsible for assisting and supervising all chairs including Marketing Chair, Fundraising Chair, Social Chair, Volunteer Chair and PSFA Representative. Worked with board members to help lead specif projects.•Recruited and maintained contact with over 65 recreation and hospitality agency groups for R.T.S.A yearly Career Night. Created marketing documents such as flyers and was responsible for recruiting students to events. Led both board members and chair members in the distributing of flyers, class presentations, and all the word of mouth advertisement needed for a successful event. •Professional Liaison between students, professionals and professors.•Led a website where students could view upcoming events, know who the bi- weekly professionals on campus were, job opportunities, blogs, and event pictures. Updated Facebook updates when necessary.•First point contact with professionals who would come bi-weekly for the professional development of students. Assisted them with finding parking on campus and personally greeted them at a common location to escort them to our meeting room. Show less

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  Canyon Ranch

  Sept 2011 - Oct 2011

  Payroll Administrative Assistant- Temp

  • Acted as a remote time entry payroll coordinator (Used ADP Timesaver)• Provided general office duties (typing, faxing, mail, email, phones, filing, electronic filing)• Regularly used spreadsheets, database and word processing software, and periodically learned new programs.

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  Black, Gould & Associates

  Oct 2011 - Sept 2012

  Receptionist

  Took on roles that included marketing, servicing of benefits, customer service, and front desk duties.Tasks:•Answered multi-line phone calls, faxed, scanned, arranged courier deliveries, mailed out contracts using UPS and postal services, ordered office supplies and set-up appointments.•Created a monthly internal newsletter for employees.•Created marketing material such as employee benefits booklets.•Created different marketing documents for the Sales Senior Account Executive.• Constantly worked with Excel, Microsoft Outlook, Microsoft Word, Publisher, AGB and Word Sheets•Provided servicing to brokers by enrolling, and terming employees through different carriers.•Set-up group benefit renewals.•Answered visitor inquiries about company products and services.•Coordinated birthdays, anniversaries, and celebrations. Show less

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  Citi

  Sept 2012 - Feb 2013

  Human Resources/Recruiting Coordinator

  Ensured the delivery of cost-effective, efficient, and accurate administration and coordination while constantly improving and developing existing HR/Recruitment processes.Tasks:•Hired employees and initiated the new hire paperwork process. •Organized new employee orientation schedules for all new hires.•Promptly corresponded with all applicant and coordinated and conducted interviews.•Advertised vacancies, sourced candidates, managed applications, screened applicants, arranged interviews, administered the complete selection process.•Point of contact for hiring managers, ensuring regular updates on progress.•Managed applications for vacancies.•Screening and assessment of CVs.•Conducted in-person and telephone interviews.•Ensured the effective management of all the information and data to support Recruitment. •Database maintenance of personnel and recruitment information (Taleo). Show less

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  Black, Gould & Associates

  Feb 2013 - Sept 2014

  Marketing Account Executive

  In my role as a Marketing Account Executive at Black, Gould & Associates, I successfully developed and implemented strategic sales plans, facilitated meetings, and managed client relationships. I also coordinated monthly meetings for new brokers, managed social media sites, and sent out newsletters and marketing materials to brokers. My efforts led to increased client engagement and satisfaction.Tasks:•Developed new business opportunities to meet trends.•Developed and implemented strategic sales plans.•Facilitated meetings – both in person and remotely.•Delivered sales presentations and proposals to prospective clients.•Developed and managed client & agency relationships.•Maintained active participation and membership in networking organizations Show less

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  Casanova Creations, LLC

  Sept 2014 - Nov 2018

  Professional Photographer

  As a Professional Photographer at Casanova Creations, LLC, I specialized in Lifestyle, Wedding, and Portrait photography. I utilized professional software like Lightroom and Photoshop for image editing. I also managed social media platforms, prepared contracts, and created collages for blog posts.• Maintained and updated social media sites to promote business.• Prepared contracts, invoices, and watermarked images for professional use.• Created collages for blog posts showcasing captured images. Show less

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  Tucson Leagues

  Mar 2017 - Apr 2025

  Sports Park Tucson (Tucson Leagues) is a company that was founded on bringing people together through Sports Leagues/Tournaments and Social Events! We pride ourselves on providing the best and biggest adult softball and beach volleyball leagues in Tucson.As the Event Marketing Manager at Sports Park Tucson (Tucson Leagues), I spearheaded event planning, managed vendor communications, and created marketing materials to promote adult softball and beach volleyball leagues, events, and tournaments. My strategic marketing event strategies led to increased engagement and participation in our leagues, ultimately driving revenue growth for the company. Show less

  • Owner/Director

    Mar 2019 - Apr 2025

  • Event Marketing Manager

    Mar 2017 - Apr 2025
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  The Sports Facilities Companies

  Feb 2025 - now

  General Manager