Michael Sison, MBA

Experience

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  HYPE DC Pty Limited

  Sept 2009 - Jan 2013

  Cluster Manager and Store Manager

  Cluster Manager of all CBD stores, Sydney.Chaired weekly manager meetings to maintain store-to-store and managerial relationships; reviewed and discussed critical information regarding stores and staff performances; and general team-building exercises.Liaise with cluster, area, state and national managers for general meetings and assess company procedures and policies to streamline and implement them accordingly.Prepared and conducted stocktakes for all stores and external stockrooms.Co-wrote and integrated New Staff Induction Booklet and New Staff Information Pack as company-wide standard. Show less

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  Four Seasons Hotels and Resorts

  May 2014 - Dec 2017

  Develop instant rapport with first-time hotel guests and nurture and develop existing relations with loyal and high-expectation Four Seasons clientele before, during and after their stay. Keeping up to date with the latest experiences, attractions and services to be able to connect guests to the most suitable products. Communicate effectively with guests, departments and service providers to facilitate guests' needs and provide the highest possible customer service. Provide direction and leadership in Concierge per the objectives, performance and quality standards established by Four Seasons. Employee of the Month nominee, January 2017 and March and July 2015. Show less

  • Assistant Chief Concierge

    Nov 2016 - Dec 2017

  • Concierge Clerk

    May 2014 - Nov 2016
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  Mark Moran Group

  Jul 2017 - Dec 2019

  Maintenance scheduling - Coordinating daily property requests, utilising property portal, requests are closed within an agreed timeframe and communicated to stakeholdersWork Health Safety - Conducting monthly audits on all sites, hosting monthly meetings, review incident reports and action resolutionCompliance - Managing annual fire certification, legionella testing, test and tagging, thermal imaging, back flow prevention, health care staff fire and emergency training and asset registrationFacility Management - Managed planned maintenance and reactive repairs of facility services and equipment such as fire, hydraulic, electrical, air conditioning, waste management, cleaning, security, key register, pest control, auto doors, lifts, gardens, height safety systems, catering and clinicalProject Management - Worked directly with village management, clinic management, and hospitality departments to discuss strategy and schedule of project works Finances - Processing invoices, managing monthly P&L’s, cost coding expenses, raising purchase orders and annual expense submissionContractor Management - Monthly KPI assessments, obtaining insurances, probity documents and relevant risk assessments Show less Maintenance scheduling - Coordinating daily property requests, utilising property portal, requests are closed within an agreed timeframe and communicated to stakeholdersWork Health Safety - Conducting monthly audits on all sites, hosting monthly meetings, review incident reports and action resolutionCompliance - Managing annual fire certification, legionella testing, test and tagging, thermal imaging, back flow prevention, health care staff fire and emergency training and asset registrationFacility Management - Managed planned maintenance and reactive repairs of facility services and equipment such as fire, hydraulic, electrical, air conditioning, waste management, cleaning, security, key register, pest control, auto doors, lifts, gardens, height safety systems, catering and clinicalProject Management - Worked directly with village management, clinic management, and hospitality departments to discuss strategy and schedule of project works Finances - Processing invoices, managing monthly P&L’s, cost coding expenses, raising purchase orders and annual expense submissionContractor Management - Monthly KPI assessments, obtaining insurances, probity documents and relevant risk assessments Show less

  • Building Manager

    Jul 2019 - Dec 2019

  • Building Services Manager

    Dec 2017 - Jul 2019

  • Assistant Building Services Manager

    Jul 2017 - Dec 2017
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  The Benevolent Society

  Feb 2020 - Nov 2022

  Manage internal customer relationships and expectations when delivering daily property services, maintenance, projects or subject matter expertise.Ensure offices and clinic spaces within the portfolio are safe, secure and presentable for staff, clients and visitors through optimised FM and asset management. Lead Property Services tender activity including Request for Tender, Request for Proposal and business case to award business. Manage contractual relationship with approved security, cleaning, FM and other major providers to ensure service delivery against contractual KPIs. Perform quarterly and annual formal Supplier Performance Reviews with security, cleaning, FM and other property-related providers in accordance with internal Procurement Policy.Manage landlord maintenance activities (preventative, reactive and essential services) including evaluating the most cost effective and efficient solution in the short and medium term, communicating with the site and contractors, and ensuring the timeliness and quality of services. Manage preparation and execution of lease documentation with stakeholders such as internal Legal and Procurement and external law firm. Owner of Property Site List register containing lease and site-specific details, maintaining regular updates as portfolio changes to create a “single source of truth”. Administration of Property Services documentation, including filing of leases and other auditable documentation.Property lead in Environmental Sustainability Project responsible for identifying and implementing initiatives and recording of carbon-emissions data. Show less Assist with the management of a portfolio of approximately 70 properties of varying size and complexityAssist in evaluating the needs of the business and establish facilities management systems and processes, including the implementation of maintenance requests system, preventative and reactive maintenance programs, essential services certification programs and development of supporting documentationSupport the Property Manager to provide maintenance activities (preventative and reactive) for the portfolio by evaluating the most cost effective and efficient solution in the short and medium term, communicating with the site and contractors, and ensuring the timeliness and quality of servicesEngage with landlords, real estate agents and lawyers to coordinate leasing activities including negotiating new leases or licences and exercising options and full renewals to optimise outcomes in terms of financial costs, security of tenure and service provisionWork collaboratively with internal teams including legal, IT, marketing, finance and work health and safety to provide effective property services Create single and blanket PO’s for annual agreements including contractor services and property leases Show less

  • Property Manager

    Jun 2021 - Nov 2022

  • Property Officer

    Feb 2020 - Jun 2021
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  Westpac

  Jan 2023 - now

  Personal Banking Advisor