Sruthi Philip

Experience

• 

  IBM

  Aug 2013 - Jun 2019

  Change Management
• 

  Unisys

  Jul 2019 - Sept 2019

  Service Management Analyst
• 

  Getronics

  Oct 2019 - Nov 2022

  • Part of Transformation process to streamline the Change Management process as per ITIL standards.• Subject matter expert (SME) for multiple Clients and responsible to consistently deliver efficiency, excellence for Change Management.• Reviewing and developing Process and Procedures documents ensuring they are aligned as per the Organizations' Contractual Agreement. • Project Management: Planning, overseeing and leading various projects. • Responsible for reviewing, approving, authorizing, and documenting all changes in the IT Infrastructure and its components (Configuration Items) in order to maintain a minimum amount of service interruption in the IT environment.• Ensuring process KPIs are met and assuring no business disruption due to change implementation.• Conduct training programs for Technical teams / customers and raise awareness on importance of change management• Overseeing groundwork of CAB meetings.• Drive Process Improvement Projects: Established Quality process for Change Management, Defined CM SOP and KPI, Value stream mapping, Aged Volume Reduction, Process enhancements in Service Now. Show less

  • Change Management Specialist

    Oct 2019 - Nov 2022

  • Change Management Specialist

    Oct 2019 - Feb 2022
• 

  Airbus

  Sept 2022 - now

  Service Delivery Lead