Sunil Kumar

Sunil Kumar

Customer Support Associate

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location of Sunil KumarGurgaon, Haryana, India

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  • Timeline

  • Skills

    Payroll
    Hro
    Workers compensation
    Hr consulting
    New hire orientations
    Microsoft office
    Customer service
    Bpo
    Employee benefits
    Performance management
    Verification of employment
    Payroll taxes
    Management information systems
    Team management
  • About me

    Human Resource Shared Services Assoc. at InterContinental Hotels Group (IHG®)

  • Education

    • National Institute Of Management Solutions

      2012 - 2015
      Bachelor's degree Business Administration and Management, General A

      BBA

    • A-Set Training & Research Institute

      2012 - 2013
      Diploma Computer Hardware & Networking A
  • Experience

    • Sparsh BPO

      Jan 2009 - Mar 2010
      Customer Support Associate
    • SCI Companies

      Aug 2010 - Sept 2014
      Process Associate

      • Worked as a Process Associate & responsible for handling US payroll for US Employees from Gurgaon, India.• Handling Payroll of over 4000 employees. • Processing payroll with direct deposit, Benefits, One time deductions, Standard deductions as per client requirements with company own software.• Assisting manager in the preparation of various MIS reports.• I used to report all work to respective US Team Supervisors and India’s Operation Manager.• Assisting Team members regarding employee query, payroll processing & clients escalation. • Maintaining HR database of New Hires including Payroll.• Maintain and update personal data of employees as per client requirements including Rate changes, Address changes, Termination, Direct deposits, Benefits, One time Deductions and Standard Deductions.• Handling Payroll processing for Weekly, Bi-weekly and Semi Monthly payrolls for Clients’ employees.• Update tax information of employees in Software.• Issue payments through electronic cheques which are printed onsite.• Accountable for FLSA calculation, one-time deduction setup, checking deduction, advising clients regarding the payroll and benefits while processing payroll for clients’ employees in USA.• Processing of Workers’ Compensation claims for employees and send the complete detail to the WC carrier by generating Crystal Report.• Handling verification work which includes different processes - Unemployment Claims & Wage Verification. Show less

    • FIS Global

      Sept 2014 - Dec 2015
      Team Coach Production (Sr. Associate)

      • Worked as a Team Coach Production and responsible for Auditing Chats.• Analyzing of customer's feedback, Responsible for making changes in process as per requirements.

    • Quatrro Business Support Services Private Limited

      Dec 2015 - Oct 2016
      Senior Payroll Executive

      • Processing payroll with direct deposit, Benefits, One time deductions, Standard deductions as per client requirements with company own software.• Assisting manager in the preparation of various MIS reports.• Assisting Team members regarding employee query, payroll processing & clients escalation. • Maintain and update personal data of employees as per client requirements including Rate changes, Address changes, Termination, Direct deposits, Benefits, One time Deductions and Standard Deductions.• Handling Payroll processing for Weekly, Bi-weekly, Semi Monthly & Monthly payrolls for Clients’ employees.• Update tax information of employees in Software. Show less

    • IHG Hotels & Resorts

      Oct 2016 - Nov 2020
      Specialist Payroll Share Accounting

      With minimal supervision, take responsibility for the financial accounting of payroll and related employee transactions. Work with a support team member in the processing of GL files, account reconciliation’s, invoicing, query and error resolution. Identify opportunities for continuous improvements in all processes. Track & report relevant metrics. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify payroll accounting discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Show less

    • DLF Limited

      Nov 2020 - now

      Managing Payroll, PF & Expense Management for all DLF group companies. It is based at Gurgaon and reporting to the Compensation & Benefits lead.

      • Senior Manager - HR

        Apr 2023 - now
      • Manager Payroll

        Nov 2020 - Mar 2023
  • Licenses & Certifications

    • Certificate in Global Business Service

      The Hackett Group Inc.
      Nov 2019
      View certificate certificate