
Sunil Kumar
Customer Support Associate

Connect with Sunil Kumar to Send Message
Connect
Connect with Sunil Kumar to Send Message
ConnectTimeline
Skills
PayrollHroWorkers compensationHr consultingNew hire orientationsMicrosoft officeCustomer serviceBpoEmployee benefitsPerformance managementVerification of employmentPayroll taxesManagement information systemsTeam managementAbout me
Human Resource Shared Services Assoc. at InterContinental Hotels Group (IHG®)
Education

National Institute Of Management Solutions
2012 - 2015Bachelor's degree Business Administration and Management, General ABBA

A-Set Training & Research Institute
2012 - 2013Diploma Computer Hardware & Networking A
Experience

Sparsh BPO
Jan 2009 - Mar 2010Customer Support Associate
SCI Companies
Aug 2010 - Sept 2014Process Associate• Worked as a Process Associate & responsible for handling US payroll for US Employees from Gurgaon, India.• Handling Payroll of over 4000 employees. • Processing payroll with direct deposit, Benefits, One time deductions, Standard deductions as per client requirements with company own software.• Assisting manager in the preparation of various MIS reports.• I used to report all work to respective US Team Supervisors and India’s Operation Manager.• Assisting Team members regarding employee query, payroll processing & clients escalation. • Maintaining HR database of New Hires including Payroll.• Maintain and update personal data of employees as per client requirements including Rate changes, Address changes, Termination, Direct deposits, Benefits, One time Deductions and Standard Deductions.• Handling Payroll processing for Weekly, Bi-weekly and Semi Monthly payrolls for Clients’ employees.• Update tax information of employees in Software.• Issue payments through electronic cheques which are printed onsite.• Accountable for FLSA calculation, one-time deduction setup, checking deduction, advising clients regarding the payroll and benefits while processing payroll for clients’ employees in USA.• Processing of Workers’ Compensation claims for employees and send the complete detail to the WC carrier by generating Crystal Report.• Handling verification work which includes different processes - Unemployment Claims & Wage Verification. Show less

FIS Global
Sept 2014 - Dec 2015Team Coach Production (Sr. Associate)• Worked as a Team Coach Production and responsible for Auditing Chats.• Analyzing of customer's feedback, Responsible for making changes in process as per requirements.

Quatrro Business Support Services Private Limited
Dec 2015 - Oct 2016Senior Payroll Executive• Processing payroll with direct deposit, Benefits, One time deductions, Standard deductions as per client requirements with company own software.• Assisting manager in the preparation of various MIS reports.• Assisting Team members regarding employee query, payroll processing & clients escalation. • Maintain and update personal data of employees as per client requirements including Rate changes, Address changes, Termination, Direct deposits, Benefits, One time Deductions and Standard Deductions.• Handling Payroll processing for Weekly, Bi-weekly, Semi Monthly & Monthly payrolls for Clients’ employees.• Update tax information of employees in Software. Show less

IHG Hotels & Resorts
Oct 2016 - Nov 2020Specialist Payroll Share AccountingWith minimal supervision, take responsibility for the financial accounting of payroll and related employee transactions. Work with a support team member in the processing of GL files, account reconciliation’s, invoicing, query and error resolution. Identify opportunities for continuous improvements in all processes. Track & report relevant metrics. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify payroll accounting discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Show less

DLF Limited
Nov 2020 - nowManaging Payroll, PF & Expense Management for all DLF group companies. It is based at Gurgaon and reporting to the Compensation & Benefits lead.
Senior Manager - HR
Apr 2023 - nowManager Payroll
Nov 2020 - Mar 2023
Licenses & Certifications
- View certificate

Certificate in Global Business Service
The Hackett Group Inc.Nov 2019
Languages
- hiHindi
- enEnglish
Recommendations

Eliott davi
Student at 1984 School of Design - Masters Degree Multi-media Artistic DirectorMeudon, Île-de-France, France
Hailey rowe
Assets Protection Team Leader at TargetCincinnati Metropolitan Area
Vijay suthar
Deputy Engineer at PICSON CONSTRUCTION EQUIPMENTS PRIVATE LIMITEDVadodara, Gujarat, India
Bhasker sri harsha suri
LLM researcher, Research Engineer at Toshiba Software (India) Pvt. Ltd.Hyderabad, Telangana, India
Ahmad aldhobaib
Investment Product Scheme Compliance Specialist - Capital Market AuthorityRiyadh, Riyadh, Saudi Arabia
Adam kerr
Student at Boston CollegeChestnut Hill, Massachusetts, United States
Rachel kowalski
Research Facilitator, Humanities Division, University of OxfordUnited Kingdom
Kimberly mateluna
Presales EngineerGran Santiago, Región Metropolitana de Santiago, Chile
Daniel cirino dainez
Técnico de manutenção de aeronaves na United airlines.Lagoa Santa, Minas Gerais, Brazil
Fardeen shariff
Accounts payable specialistBengaluru, Karnataka, India
Jusseline nobre
Social and Community PsychologyCidade de Maputo, Mozambique
Bhushan daware
Attended SVKM's Narsee Monjee Institute of Management Studies (NMIMS)Madhya Pradesh, India
Thiago morais
Partner | Head of Tech Platforms | IT Executive | Engineering Manager | cCTO at Itaú UnibancoSão Paulo, São Paulo, Brazil
Neil saldanha
Mechanical Engineer at SchlumbergerKuwait City, Al Asimah, Kuwait
Felipe callander
Business Development @ Very Good Ventures. Flutter Experts. Transforming businesses through digital...New York, New York, United States
Inderjeet singh
Head-Integrated RAN Services - SA Global Network Deployment (CU SEA, LEO & ZGC of MMEA) at Ericsson ...Kolkata, West Bengal, India
Anıl kutman
Information Technology Manager at Nesine.comIstanbul, Istanbul, Türkiye
Rita walker
Inbound Logistics coordinator at ERMCO Inc.Dyersburg, Tennessee, United States
Susana calatayud jiménez
Product Manager Tempe Grupo InditexGreater Alicante Area
Sean stephan
Certified Financial PlannerCity of Johannesburg, Gauteng, South Africa
...