Mohim Mimo

Experience

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  Legato Solutions & Services Pte Ltd

  Nov 2010 - Jun 2011

  CRE

  Taking international outbound calls and making sales.

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  SkyTech Solutions

  Nov 2013 - Jan 2017

  Team Leaders Operations

  Managing the Floor Team Leading Training QC

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  Wah Fung Metal & Plastic Manufacturing Ltd.

  Feb 2015 - Jul 2015

  Senior Marketing Executive

  After long 5 years of experience in call center finally working with one of the multinational corporation as a senior marketing executive supplying all kinds of garments accessories to more then 50 factories in Dhaka. Getting trained from the most experienced marketer Mr. Rishan & Mr. Tharanga who is my directors from Sri Lanka.

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  Net Link InfoSys

  Sept 2017 - Nov 2020

  CEO & Co-Founder

  Net Link InfoSys offers a comprehensive set of services and solutions for Call Centre Operations which includes both training and offering a host of inbound and outbound calls for US, UK & Australia. We work with campaigns with high quality considerations. We have extensive experience of executing telesales, tel-customer support, tele-marketing, lead generation, appointment setting and offshore recovery services projects coupled with various clients in public and private sector of US, Australia and UK. Show less

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  The Call Center Doctors

  Jan 2020 - Nov 2023

  Client Success Manager

  As a Senior Account Manager at 68 Virtual Solar and Roofing Call Center, I had the privilege of overseeing all 68 call centers within the organization. This dynamic role required me to serve as the primary point of contact for our key clients, forging and maintaining strong, long-lasting relationships. Understanding the unique needs and objectives of our clients was at the heart of my responsibilities.I took charge of operations, ensuring the seamless functioning of all call centers, which was integral to delivering high-quality services. Collaboration with internal teams allowed us to align call center operations with our clients' expectations and business goals, ultimately fostering client satisfaction and contributing to the growth of our organization.My role extended beyond client management and operations into human resources and departmental management. Collaborating with the HR department, I addressed staffing, training, and performance management. It was essential to ensure that our call centers were adequately staffed with well-trained employees, ensuring the quality of our services.Data and performance metrics were central to my role as Senior Account Manager. I utilized these metrics to track client success and monitored key performance indicators (KPIs). Analyzing data allowed me to assess the effectiveness of strategies and make necessary adjustments to meet or exceed client expectations. In summary, my role as a Senior Account Manager at 68 Virtual Solar and Roofing Call Center was dynamic and multifaceted. I managed all 68 call centers and oversaw various aspects of operations, HR, and client communication. My commitment to client satisfaction, operational excellence, and strategic thinking allowed me to make a significant impact on the success and growth of our organization in the competitive solar and roofing industry. Show less

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  We LeadU LLC

  Oct 2020 - Feb 2024

  Sr Account Manager

  As a Senior Account Manager at 68 Virtual Solar and Roofing Call Center, I had the privilege of overseeing all 68 call centers within the organization. This dynamic role required me to serve as the primary point of contact for our key clients, forging and maintaining strong, long-lasting relationships. Understanding the unique needs and objectives of our clients was at the heart of my responsibilities.I took charge of operations, ensuring the seamless functioning of all call centers, which was integral to delivering high-quality services. Collaboration with internal teams allowed us to align call center operations with our clients' expectations and business goals, ultimately fostering client satisfaction and contributing to the growth of our organization.My role extended beyond client management and operations into human resources and departmental management. Collaborating with the HR department, I addressed staffing, training, and performance management. It was essential to ensure that our call centers were adequately staffed with well-trained employees, ensuring the quality of our services.Data and performance metrics were central to my role as Senior Account Manager. I utilized these metrics to track client success and monitored key performance indicators (KPIs). Analyzing data allowed me to assess the effectiveness of strategies and make necessary adjustments to meet or exceed client expectations. In summary, my role as a Senior Account Manager at 68 Virtual Solar and Roofing Call Center was dynamic and multifaceted. I managed all 68 call centers and oversaw various aspects of operations, HR, and client communication. My commitment to client satisfaction, operational excellence, and strategic thinking allowed me to make a significant impact on the success and growth of our organization in the competitive solar and roofing industry. Show less

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  Virtual Home Contracting LLC

  Jan 2024 - now

  Real Estate Sales Representative

  Real Estate Cold Calling:Engaging in real estate cold calling involves actively reaching out to potential property sellers, buyers, or investors who haven't previously engaged with a real estate agent or company. This entails making unsolicited phone calls, introducing services, and aiming to generate leads. It requires persuasive communication, market knowledge, and resilience.Skip Tracing and Database Management:I handle skip tracing and database management within real estate. Skip tracing involves locating individuals or property owners who may be challenging to find or have moved without leaving a forwarding address. I use databases, public records, and techniques for accurate information retrieval. Database management involves maintaining records of listings, client data and leads for efficient operations.Acquisition Manager:In my role as an acquisition manager, I identify and secure investment opportunities in real estate. This includes analyzing properties, conducting market research, negotiating deals, and managing transactions. Collaboration with real estate professionals is essential, leveraging analytical skills, negotiation abilities, and knowledge of real estate law and finance. Effective communication and relationship-building are crucial for success. Show less