Hamidreza Manafi

Experience

• 

  ParsOnline Group

  May 2012 - May 2013

  Technical Support Expert

  • Follow up on hardware and software requirements and problems of subscribers.• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

• 

  RighTel

  Apr 2014 - Apr 2022

  • Investigate and follow the new technical requirements (designing a new system / optimizing and updating existing systems)• Preparation of business requirements, Design of business application reports• Preparing required documents• Data analyst• Design and support of response channels, checking and updating access to various systems Follow up on customer service requirements• Customer Service Representative in IT matters• Design and update the call center response system• Implement and update Call Center IVR• Managing access to systems related to Customer Operation units. Show less

  • VAS Engineer, Android

    May 2019 - Apr 2022

  • Technical Support Expert

    Apr 2014 - May 2019
• 

  Snapp!

  May 2022 - now

  Android Developer