Janice Kwan

Experience

• 

  Accor

  Jun 1999 - Jan 2008

  To further develop the profile of the Accor International Sales office within the Australia and NZ markets with a number of key strategies and key tactics to work towards,Increase the Accor market share of outbound business generated from all market segments through participation at travel industry functions and destination workshops, joint marketing opportunities and promotion of Accor developments globally.Project management of all outbound groups and conference segments accommodation requirements.Maintain on-going Account Management of existing and new clients.Expanding the Key Account Portfolio of Outbound Group Business – Leisure and Conference segments by business development activity.Development and implementation of an activity plan for the outbound market segments, focusing on strategic account management practices and systems.Increase in the number of quotes received and converting the quotes into confirmed businesses.Timely and professional dissemination of new hotel information to all clients.Identification and development of specialist travel agency accounts handling special interest groups (sporting groups).Assist the department with review on marketing & incentive opportunities with key clients.Review and increase number of hotels and content in major wholesale brochures (Qantas Holidays, Creative Holidays).Organise and coordinate incentive trips for all market segments.Coordination and preparation of trade show events, function and workshops.Weekly/Monthly client presentations with update on hotels (new openings, refurbishments). Lihat lebih sedikit Account Management on client relationships.Develop a Key Account Portfolio for Outbound Group Business – Leisure and Conference.Sales activity to identify and develop new business opportunities in all market segments.Provide support to Accor Account Managers for Outbound Leisure Group and Conference sales enquiries and requests.Assist with organising client incentive trips – liaising with hotels, airlines and clients.Handle Outbound Leisure Group and Conference quote requests and entering into Accor database for reporting.Assist with the international tender submissions, outcomes and rate loadings.Assist with ad-hoc corporate rate and accommodation requests and overdue commission payments.Maintain stock of international hotel brochures.Assist in the department with wholesale product brochures and increasing the number of hotels featured in the brochures.Monthly client presentations with hotel updates.Assist International Sales Manager with administration of the International Sales department in Australia.Assist with the international tender submissions and outcomes that include rate loading.Handle ad-hoc corporate rate requests and accommodation requests and overdue commission payments.Assisting with the Conference/Group quotes with follow up and reporting.Maintain Leisure accounts, Conference and Group Bookers database for reporting.Distribute sales collateral and new hotel update and information to Conference Organisers, Group Bookers, Leisure Accounts, Accor International Sales Offices and Tourism offices.Assist with issuing leisure contracts and reporting, liaising with Paris Head Office.Assist with providing hotel images via photo library for wholesale brochures.Develop a filing system and maintaining stock of international hotel brochures. Lihat lebih sedikit Provide secretarial and administrative support to National Sales Manager / Director Key Accounts & Senior Key Account Managers.Manage the relevant complimentary allotment systems for key accounts.Attend fortnightly sales meetings and minute taking.Provide clients with assistance with accommodation requests on an ad-hoc basis.Organise travel arrangements and hotel accommodation for Director of Key Accounts.Organise for rates to be loaded for key accounts on behalf of Key Account Managers.Collate sales reports and preparing for quarterly report.Track and process all purchase orders and invoices for the department including managing and maintaining co-operative and sales budgets. Lihat lebih sedikit

  • International Sales Manager

    Jan 2004 - Jan 2008

  • Sales Executive International Sales / Administration Assistant International Sales

    Jan 2001 - Jan 2003

  • National Admin Coordinator / Assistant to Director Key Accounts

    Jun 1999 - Jan 2001
• 

  Constellation Hotels

  Feb 2009 - Mar 2010

  Territory Sales Manager

  Maintain on-going Account Management of existing and new clients in the Northern Sydney/NSW territory. Min 12 face to face sales calls per week.Develop a key account portfolio.Sales activity through telesales, lead generation, new business development to identify and develop new business opportunities in all market segments.Assist with the opening of Chifley NewcastleDevelopment and implementation of an activity plan.Assist the department with review on marketing & incentive opportunities with key clients.Coordination and preparation of trade show events, function and workshops.Weekly/Monthly client presentations with update on hotels (new openings, refurbishments). Lihat lebih sedikit

• 

  SilverNeedle® Hospitality Group

  Jan 2011 - Jan 2016

  Manager Sales Support Australia/New Zealand & International Sales Coordinator Asia Pacific

  Manage tender and RFP process, update in smartsheet and Salesforce.Use of Salesforce as CRM tool for client info and opportunities/leads - creating reports, dashboards, uploading databases and importing into Salesforce .Rates solicitation, request and managing rates request for leisure and business segments.TravelClick reporting analysis.GDS rate loading experience - with knowledge of Opera PMS and GDS myfidelio.Provide administrative sales support to Director of Sales and a team of Sales Managers based all over Australia. Lihat lebih sedikit

• 

  Next Story Group

  Jan 2017 - Mar 2020

  Consultant: Sales Support Specialist

  Currently working with my client - to provide integral sales support to the Sales Team.Manage tender and RFP process, update details in smartsheet and ensure all data entered into Salesforce.Provide proximity report via Lanyon and analyse detail/company details for Account Managers to follow up with clients.Use of Salesforce as CRM tool for client info and opportunities/leads - creating reports, dashboards, uploading databases and importing data into Salesforce.TravelClick reporting analysis - assist hotels to data mining on Agency 360 analysis / reporting.Assist with telesales activities and project.Provide administrative sales support to Director of Sales and assist the team of Sales Managers based all over Australia. Lihat lebih sedikit

• 

  Alpha Hotels & Resorts

  Jan 2017 - Mar 2020

  Consultant: Inside Sales Manager

  Currently working with my client to provide integral sales support for Alpha Hotel Eastern Creek. Prepare reports. Opera, Excel, RMS, Zoho.Issuing rate contracts, document management.Develop relationship with local attractions and businesses to create localised experiences for guests.Planning and preparing client communication pieces and liaison with Director of Sales and Director of Marketing.Alpha Club development – SME corporate accounts.Maintain client databases.Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.Assistance at times with appointment scheduling for Director of Sales.Creation of templates and forms for streamlined processing as required.Lanyon RFP management.General administration support e.g. membership renewals.Assist Director of Sales with follow ups e.g. post ATEC meeting place. Site inspections Alpha Eastern Creek with clients.Assign leads in CRM Zoho.Local Sales Prospecting (Driving around and managing/assigning new leads) and some Telesales.Assistance with quotations and follow up of conference proposals for Alpha Eastern Creek, shared with Director of Sales and Functions Co-ordinator.Ensuring the relevant follow up information is delivered to prospects on a timely basis.Servicing inbound calls for sales support from SME corporate clients.Making calls to prospects to explore their business needs as needed.Booking Sales Appointments, tracking and accurate recording information in CRM system and managing associated administration and reporting tasks. Lihat lebih sedikit

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  ISoft Software Technology and Coxtech

  Jan 2020 - now

  Engagement Manager

  Develop, maintain client relationships and expanding client base. Establish and grow relationships with clients. Preparation of presentations, documents, tenders and reports. Manage day to day administrative and operational tasks.