Rick Cote

Rick Cote

Senior Web Developer

location of Rick CoteGreater Boston

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  • Timeline

  • About me

    Senior Program Manager; Certified Product Owner, Certified Scrum Master

  • Education

    • CLC, Computer Learning Center

      -
      Certification
    • Southern New Hampshire University

      -
      Bachelor of Science (B.S.)
  • Experience

    • Sofft Shoe Company | Comfort Corner Corp.

      Sept 1998 - Mar 2002
      Senior Web Developer
    • Nelson Watson & Associates LLC

      Aug 2002 - Apr 2014
      • Senior Program Manager: Call Center Technology

        Apr 2004 - Apr 2014
      • Systems & Network Manager

        Aug 2002 - Apr 2004
    • Genesys

      Apr 2014 - now
      Senior Project Manager; Product Owner/Scrum Master

      Customer facing Senior Project Manager responsible for leading multiple, concurrent large complex projects. A proven and successful leader overseeing projects in North America, Central America, UK, Europe, and Asia within a matrix environment. As the primary interface with the customer, I manage customer expectations, risk mitigation strategies, resolve issues, and communicate project governance to leadership.Key Responsibilities:• Planning and monitoring program execution.• Coordinate, plan and track resource scheduling and time utilization.• Project coordination and managing project interdependencies.• Creating and managing a budget.• Lead project activities; Daily Scrum, Sprint Planning, Product Backlog, and Sprint Retrospectives.• Track changes to the project scope through a formal change management process. • Coordinate, plan and track quality acceptance activities for each of the project milestones.• Oversee testing, installation, training, and support upon deployment.• Lead the transition from Professional Services to on-going Customer Support.• Provide leadership to the organization by mentoring junior team members. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Rick Cote
      Academic Honors - President's List Southern New Hampshire University Students having a grade-point average of 3.700 and above
    • Awarded to Rick Cote
      Sigma Alpha Pi The National Society of Leadership and Success Selected by campus administration to join this leadership honor society and participate with top students in a comprehensive leadership program.