Rick Cote

Experience

• 

  Sofft Shoe Company | Comfort Corner Corp.

  Sept 1998 - Mar 2002

  Senior Web Developer
• 

  Nelson Watson & Associates LLC

  Aug 2002 - Apr 2014

  • Senior Program Manager: Call Center Technology

    Apr 2004 - Apr 2014

  • Systems & Network Manager

    Aug 2002 - Apr 2004
• 

  Genesys

  Apr 2014 - now

  Senior Project Manager; Product Owner/Scrum Master

  Customer facing Senior Project Manager responsible for leading multiple, concurrent large complex projects. A proven and successful leader overseeing projects in North America, Central America, UK, Europe, and Asia within a matrix environment. As the primary interface with the customer, I manage customer expectations, risk mitigation strategies, resolve issues, and communicate project governance to leadership.Key Responsibilities:• Planning and monitoring program execution.• Coordinate, plan and track resource scheduling and time utilization.• Project coordination and managing project interdependencies.• Creating and managing a budget.• Lead project activities; Daily Scrum, Sprint Planning, Product Backlog, and Sprint Retrospectives.• Track changes to the project scope through a formal change management process. • Coordinate, plan and track quality acceptance activities for each of the project milestones.• Oversee testing, installation, training, and support upon deployment.• Lead the transition from Professional Services to on-going Customer Support.• Provide leadership to the organization by mentoring junior team members. Show less