Balachandar GK

Balachandar GK

Desktop Support Engineer

Followers of Balachandar GK39 followers
location of Balachandar GKChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Working as Technical support

  • Education

    • Jeppiaar maamallan engineering college

      2017 - 2021
      Bachelor of Engineering - BE Computer and Information Sciences, General 7.85 cgpa
    • Srivi lions matric hr secondary

      2016 - 2017
      12 th 65%
    • Valluvar vidhyala matric higher secondary

      2014 - 2015
      10 th 85%
  • Experience

    • Indian Bank

      Oct 2021 - Nov 2022
      Desktop Support Engineer

      Proficient in installing and configuring operating systems, including Windows XP, Windows 7, and Windows 10.Provide Level 1 and Level 2 support to end users, ensuring swift resolution of OS, network, and application issues.Skilled in troubleshooting hardware and software for desktops and laptops.Experience in offering remote desktop assistance using tools like AnyDesk for efficient problem-solving.Manage IT assets effectively, including ticketing systems, to ensure timely resolution of technical issues. Show less

    • Movate

      Jan 2023 - Apr 2024
      Technical Support Engineer

      Ensure that Technical Support Services calls and inquiriesare answered in a timely, efficient and knowledgeablemanner.Regular and timely follow-ups with customers withrecommendations, workarounds, updates, and action plans.Provides L1 Support on all 3 operating systems (Linux, Mac,and Windows) with basic OS troubleshooting techniquesand documented escalation procedures.Ensure resolutions in the first interaction with the customer.Documented internal procedures and created self-help forcustomers, reducing ticket volume by 15%.Maintained and responded to support tickets in a timelymanner, prioritizing based on urgency and impact.Providing training and guidance to junior staff members asneeded.Developed and maintained comprehensive documentationfor troubleshooting and system configurations.Resolve escalation customer service issues in a timely manner Show less

  • Licenses & Certifications

    • Data Analytics Assessment

      LearnTube.ai
      Sept 2024
    • Java with selenium

      Greens Technology
      Jun 2022
  • Volunteer Experience

    • Fundraiser

      Issued by UNICEF India on Nov 2022
      UNICEF IndiaAssociated with Balachandar GK