Balachandar GK

Experience

• 

  Indian Bank

  Oct 2021 - Nov 2022

  Desktop Support Engineer

  Proficient in installing and configuring operating systems, including Windows XP, Windows 7, and Windows 10.Provide Level 1 and Level 2 support to end users, ensuring swift resolution of OS, network, and application issues.Skilled in troubleshooting hardware and software for desktops and laptops.Experience in offering remote desktop assistance using tools like AnyDesk for efficient problem-solving.Manage IT assets effectively, including ticketing systems, to ensure timely resolution of technical issues. Show less

• 

  Movate

  Jan 2023 - Apr 2024

  Technical Support Engineer

  Ensure that Technical Support Services calls and inquiriesare answered in a timely, efficient and knowledgeablemanner.Regular and timely follow-ups with customers withrecommendations, workarounds, updates, and action plans.Provides L1 Support on all 3 operating systems (Linux, Mac,and Windows) with basic OS troubleshooting techniquesand documented escalation procedures.Ensure resolutions in the first interaction with the customer.Documented internal procedures and created self-help forcustomers, reducing ticket volume by 15%.Maintained and responded to support tickets in a timelymanner, prioritizing based on urgency and impact.Providing training and guidance to junior staff members asneeded.Developed and maintained comprehensive documentationfor troubleshooting and system configurations.Resolve escalation customer service issues in a timely manner Show less