Deep Enrich
Puru Ghai
Intern
931 followers
New Delhi, Delhi, India
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About me
Team Leader - Payment Investigations @ Bank of America | Expertise in SWIFT, SEPA, XML ISO 20022 | Aspiring Financial Risk Manager | Project Management, Mentorship & Operational Excellence
Education
Alliance Française de Delhi
2019 - 2022French Language and Literature B2
Maharaja Surajmal Institute
2015 - 2018Bachelor of Business Administration (BBA) banking and insurance 8.92
Experience
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National Basketball Association (NBA)
Feb 2017 - Apr 2017Intern
NestKeys
Jun 2017 - Jul 2017Intern
Concentrix
Jul 2018 - Jun 2019Technical Support AssociateMicrosoft Office 365
NatWest Group
Jun 2019 - Aug 2023Investigations - Payments OperationsWorked in a "Live"/ critical rating "B" process, handling the transactions of RBS and network banks situated in more than 8 countries.Root Cause Analysis of complaints, inquiries and requests including KYC queries.Knowledge of FX payments and FX conversions.Experience in mechanism payments likeCHAPS, TARGET, SEPA, EBA,CHIPS.Investigate all kinds of SWIFT messages and process underlying correction entries and achieve productivity/targets set by team leaders within agreed working hours. عرض أقل
Senior Analyst
Feb 2021 - Aug 2023Analyst
Jun 2019 - Jan 2021
Académie de Limoges
Oct 2023 - Apr 2024English Language AssistantAs a language assistant I helped English teachers in a French primary school.Key contributions:» Created a plethora of sequences on contemporary & traditional Indian culture.» Helped resolve issues faced by new recruits through a WhatsApp group.Key roles: teacher, storyteller
Bank of America
Oct 2024 - nowTeam LeaderPayment Investigations
Licenses & Certifications
Diplôme d'études en langue française
Ministère de l'Education NationaleMay 2022
Languages
- frFrench
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