Caitlin Hurst

Experience

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  LLH Weddings

  Jan 2015 - Jan 2017

  Wedding Coordinator Assistant -relocation

  As a Wedding Coordinator Assistant at LLH Weddings, I planned and executed 30-person weddings to events for 500 audiences while developing operational strategies, delivering exceptional customer service, and ensuring smooth execution of events. I developed and strengthened productive working relationships with top-performing vendors to negotiate favorable terms and conditions.

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  Unrefined bakery

  Jan 2017 - Jan 2018

  General Manager

  While serving as a General Manager at Unrefined Bakery, I earned promotion to Manager within a challenging and fast-paced location for demonstrating an unwavering commitment to high standards of performance excellence. I maintained confidential files and documents on staff members and products along with trade secrets.Highlights of accomplishment in this role include:➙ I improved customer retention by 10% by offering menu with 100% certainty and managing escalation/complaints.➙ I increased staff retention by developing collaborative and productive workplace, introducing new incentives, and maintaining effective communication between team members, owners, and the home office.➙ I directed team members to achieve highest health and safety score within the store (72%-97%).➙ I reduced product loss with keen attention to detail by optimizing inventory ordering and control processes. Show less

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  Southwest LTC Management

  Jan 2018 - Jan 2021

  Throughout my career as an Executive Assistant to C-Suite – Financials at Southwest LTC, I drafted and edited legal documentation and speeches for public distribution on behalf of senior executives, and organized events. I developed productive relationships with employees, external vendors, and executive management. I renewed, negotiated, and maintained international contracts.Highlights of accomplishment in this role include:➙ I directed and mentored employees, evaluated team performance, and provided constructive feedback to employees to improve staff motivation and work productivity.➙ I obtained $0.5 million in grant funding in a challenging environment during COVID-19 and wrote and submitted grants.➙ I designed and delivered cost-effective and innovative hotel and transportation solutions for various facilities during natural disasters.➙ I redeveloped and launched company website from scratch in collaboration with technical team members. Led and reconciled company stimulus project from provider relief funds. Show less As an Executive Office Coordinator/Executive Assistant, I delivered personal assistance to executive teams, including administering calendars for C-Suite and regional management. I coordinated meetings and events, including, holiday parties, company-wide financial reviews, political, and quarterly meetings. Highlights of accomplishment in this role include:➙ I managed full lifecycle projects from conception to finalization for executive leadership while ensuring completion of deliverables within strict time, quality, and budget constraints. ➙ I prepared quarterly payroll-based journal for contract employees, received and allocated weekly AP packet, and performed reconciliation. Show less

  • Executive Assistant to C-Suite/Financials

    Jan 2019 - Jan 2021

  • Executive Office Coordinator/Executive Assistant

    Jan 2018 - Jan 2019
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  Robin Autopilot, USA

  Jan 2021 - Jan 2021

  Executive Assistant to VP of Operations (Training for VP of Operations) -lay off

  As an Executive Assistant to VP of Operations at Robin Autopilot, I promoted professional development and performance excellence by delivering hands-on leadership and support to five engineering team members. I planned and organized all aspects of office transition. Managed Ecommerce store (adjusting prices and managing inventory levels), resolved employee issues, and oversaw monthly financial/P&L.Highlights of accomplishment in this role include:➙ I was handpicked to serve as an extension to the VP of Operations for successful tenure in conflict resolution, continuous improvement, change management, and profitable decision-making.➙ I restructured SOPs for customer onboarding, training program, and subscriber relationship management by performing comprehensive analysis and delivering corrective action plans.➙ I led and revamped an online store and reduced redundant spending by analyzing yearly subscription spending and streamlining services.➙ I drove significant operating cost savings for the company by conducting persuasive negotiations with key vendors and bringing a GPO.*Laid off due to lack of funding for the start-up Show less

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  Pizza Hut

  Jan 2021 - Jan 2023

  As a Senior Development Analyst at Pizza Hut, I headed full scope of portfolios with 100+ franchisees, including store conception, remodels, relocations, closures, and (500+ registered action projects). I directed franchise development managers responsible for dozens of stores and created professional development opportunities to drive maximum workforce productivity.Highlights of accomplishment in this role include:➙ I managed new builds, closures, and remodels of 250+ stores in 2022, including performing detailed data analysis, approving new projects, tracking 100 parallel remodels/openings, and coordinating key vendors.➙ I visualized progress of openings/remodels by managing and standardizing website development.➙ I was recognized as a resource to peers and franchisees and opened and closed stores in coordination with various departments.*Laid off in restructure Show less

  • Senior Development Analyst -lay off restructure

    Jan 2022 - Jan 2023

  • Development Analyst

    Jan 2021 - Jan 2022
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  Armor Brewing Company

  Oct 2023 - now

  Director of Beverage Services

  Some people think I'm crazy for working two full-time jobs, but I'm a go-getter who enjoys staying busy. I also really enjoy working with people and helping make their day. One of my favorite things to do as a bartender is to read the customer and figure out what they are going to order. I talk a lot of customers into "dealers choice". 9/10 times, I'm spot on and I love it. Some of my top accomplishments areDelivered exceptional customer service, serving a diverse range of exquisite beers and top-quality food in a vibrant brewing company setting.Expertly multitasked to manage serving, educating customers on flavor profiles, and maintaining a welcoming atmosphere.Increased customer satisfaction by consistently providing personalized recommendations and educational insights about beer flavors.Enhanced customer retention through knowledgeable service and a focus on high-quality, flavorful experiences.Working towards Cicerone.I thoroughly enjoy it when I get reviews online from customers stating, I'm their favorite bartender. I'm constantly striving for improvement. Show less

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  KBKG - Tax Credits, Incentives & Cost Recovery

  Jan 2024 - Sept 2024

  National Account Manager -lay off

  As a National Account Manager for a company specializing in tax incentives, I focused on relationship-building, strategic sales, and client retention. I developed and executed strategic sales strategies, multitasked daily, and organized events to foster client relationships.One of my biggest accomplishments so far... I secured a $500,000 deal with a well-known company by leveraging strong relationship-building and strategic planning skills. I achieved and continue to achieve several high-value deals through effective problem-solving and client management. I love working with people and building relationships. When you're able to put people first, the sales come naturally. Show less

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  Armor Coffee Co.

  Sept 2024 - now

  Operations Specialist of Coffee

  • Known for building strong customer relationships, driving improved sales, and cultivating a welcoming atmosphere that keeps guests coming back. A hands-on leader who thrives in fast-paced environments, while ensuring smooth operations and team cohesion