Misty Lynch

Experience

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  Premier Health Partners

  Mar 2013 - Jun 2018

  Healthcare Management Specialist

  • Key Stakeholder in developing guardrails for centralized scheduling call center• Proposal of call center training materials and implementation of process• Developed and ensured proper process throughout conception of central scheduling• Scheduling patients while maintaining doctor schedule and preferences.• Basic coding and billing skills learned through appointment types.• Prior Authorization and Hub experience.• Referral Coordination.• Benefits, Billing, Quality and Compliance for Stars and CMS regulation, Health Record Management• HIPPA compliance• Quality Audits• Maintaining patient confidentiality, helping medical bill processing, updating information for accurate records.• Process Improvement Show less

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  Manpower

  Jul 2017 - Aug 2019

  Recruiter

  • Full Cycle Recruiting through onboarding and orientation. Assisted with onsite HR functions including full project management cycle of new hire process. • Social media marketing campaign management and development of social media tools to attract new talent, including use of tools such as Canva and Adobe• Account Stakeholder negotiations and contract writing. Proposed and supported multiple clients with various project needs including recruitment of a startup requiring 130 associates within 5 months of start. • Payroll hours, coaching and mentoring, • Maintaining accurate job descriptions, process for multi-contract alignment• Sales and Customer Enrollment, Contract proposals• Safety Audits Show less

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  Remax

  Sept 2019 - Mar 2020

  Director of Sales Operations

  • Proposed, Developed, and implemented complete Sales Rep Training Program• Assisted with alignment and data driven results of metrics for Brokerage contracts.• Social Media Marketing and Campaign Management through various tools including HootSuite, Lead Generation CRM, • Used technical skills to assist with training platform and system configuration. Enabled system networking and cross functional system deployment• Full Cycle Recruiting to attract and retain sales associates. • Aligned associate experience with engagement opportunities• Strategic operations and development of Organizational Goals• Planned, organized, and hosted several conferences and virtual events including hiring and training events for local organizations to learn about real estate. Show less

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  Author by Humana

  Mar 2021 - Jun 2022

  Clinical Operations Manager

  • Proposed and designed training material for cross functional team development. Lead and implemented interdisciplinary communication resources through various project management tools including SPO. • Lead cross functional organizational leads on data definition and standardization for strategy development for consistent business unit success measures. • Assisted analytic and product team to develop dashboards various tools for data analysis alignment with the needs of cross functional metrics and ensured accuracy in success measures. • Introduced resources and tools to cross functional teams for standardization of documentation to ensure auditing and compliance reporting was accurate. • Tracked, reviewed, and aligned project deliverables to ensure objectives were met and all stakeholders had the most up-to-date details and communication surrounding project. Show less

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  Social Saturday Squad

  Apr 2022 - Jun 2023

  Member

  Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

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  Humana

  Jun 2022 - now

  • Senior Strategy and Program Development

    May 2023 - now

  • Learning Design Professional

    Jun 2022 - Jun 2023