Mikeë Bates

Experience

• 

  Paradise Bakery & Cafe

  Dec 2013 - Oct 2014

  Float Manager

  Help manage department inventory, in-stock position, merchandising, labor, and other operational processes. Assist in following the Company sales and production planning standards and will ensure that the bakery department achieves the standards of performance. Ensured all new department associates receive proper training and supervision and will ensure correct recipes, speed of service to our guests, storage procedures, and rotation of merchandise and building of displays

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  Motel 6

  Apr 2014 - Jul 2015

  Front Desk Agent

  Accommodate motel patrons by registering and assigning rooms to guest.Issuing room keys/cards and transmitting and receiving messages. Keeping records of occupied rooms and guest accounts. Making and confirming reservations and presenting statements to and collect payments from guest. Providing excellent customer service and upholding professionalism.

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  Sheraton Hotels & Resorts

  Jul 2015 - Jul 2017

  Front Desk Supervisor

  Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.Responsibility: Ensure Outstanding customer care at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Cross Check all billing instructions are correctly updated. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Show less

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  Kroger

  Apr 2017 - May 2022

  Ecommerce Specialist
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  Harmons Grocery

  Oct 2022 - now

  Kitchen Assistant