
James H Ellis III, CET, PMP®
Installer

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About me
Service Operations Manager - Smart Infrastructure Buildings / Fire & Security
Education

Clark College
-Associate in Arts - Business Administration DTA/MRP
Purdue University Global
-Bachelor of Arts - BA Organizational Management
Experience

Vulcan Fire Systems, Inc.
May 2003 - Dec 2006Installer• Quoting Inspection, Service and installation of all fire alarm, pre-engineered fire suppression and industrial systems. • Ability to perform installs and identify deficiencies, perform repair and quote new sales. Perform service and maintenance on fire extinguishers. • Perform on site troubleshooting and testing inspections on fire alarm, special hazard and fire suppression systems.• (Currently hold a Tennessee Portable and Fixed Extinguisher systems Fire Extinguisher Specialist #1034 / Alarm License #17382) Show less

SimplexGrinnell
Dec 2006 - Jan 2013Suppression Sales Rep / Installer II• Quoting Inspection, Service and installation of all fire alarm, pre-engineered fire suppression and industrial systems. • Ability to perform installs and identify deficiencies, perform repair and quote new sales. Perform service and maintenance on fire extinguishers. • Perform on site troubleshooting and testing inspections on special hazard and fire suppression systems.• (Currently hold a Tennessee Portable and Fixed Extinguisher systems Fire Extinguisher Specialist #1034 / Alarm License #17382) Show less

Tyco Westfire
Jan 2013 - Oct 2013Service / Installation Technician Position• Inspecting and servicing commercial and fire alarm, fire suppression and fire extinguishers. • Ability to perform installs, identify deficiencies and perform repairs. • Perform on site troubleshooting and testing inspections on fire alarm, special hazards, and suppression systems. (Seattle FA-1, E-3, FEX-1, FEX-2, FEX-3, FEX-4 and SC-CT Electrical Journeymen Training Card for WA)

Red Hawk Fire&Security
Oct 2013 - Apr 2014Inspection Technician• Inspecting and servicing commercial and fire alarm, fire suppression and fire extinguishers. • Ability to perform installs, identify deficiencies and perform repairs. • Perform on site troubleshooting and testing inspections on fire alarm, special hazards, and suppression systems. (Seattle FA-1, E-3, FEX-1, FEX-2, FEX-3, FEX-4 and SC-CT Electrical Journeymen Training Card for WA)

Koorsen Fire and Security
Apr 2014 - Sept 2014Special Hazards Service Manager• Supervise daily activities of department and service technicians. • Demonstrate effective customer service skills with internal and external Koorsen customers. • Follow Koorsen Fire & Security policies and procedures, Monitor and track activity of GPS devices on technician vehicles. • Ensure technicians are up to date on all required training and licensing. Coordinate all required safety training if applicable. • Distribute and maintain the successful completion of all monthly and demand work orders, Process completed department paperwork. • Manage associate time off (PTO, Missed days) and process payroll. Coordinate staffing needs to cover assignments when needed. • Ensure the cleanliness and operability of each service vehicle ensuring they are maintained to standards (i.e. Vehicle Inspection Reports, Haz-Mat Doc.). • Ensure all issued equipment is maintained, calibrated and in good working order as required by the manufacturers. • Conduct weekly quality control inspections of completed service work. Maintain established routes in service technician’s absence (i.e. Vacation, Illness, Injury). Maintain and distribute the biweekly technician incentive versus hourly report. • Serve as a motivator and coach for each technician under your direct supervision, Conduct, at a minimum, biweekly department meetings. • Ensure that technicians participate in ALL required training offered by this company or its vendors, Maintain the on-call list if applicable, maintain an active smaller route when needed. • Work along with corporate sales and service trainer. Complete year end reviews for personnel. Represent Koorsen Fire & Security in a professional, positive manner. (Currently hold a Tennessee Portable and Fixed Extinguisher systems Fire Extinguisher Specialist #1034 / Alarm License #17382 / Backflow #8827) Show less

Red Hawk Fire&Security
Sept 2014 - Jan 2015Inspection Technician• Inspecting and servicing commercial and fire alarm, fire suppression and fire extinguishers. • Ability to perform installs, identify deficiencies and perform repairs. • Perform on site troubleshooting and testing inspections on fire alarm, special hazards, and suppression systems. (Seattle FA-1, E-3, FEX-1, FEX-2, FEX-3, FEX-4 and SC-CT Electrical Journeymen Training Card for WA)

Alexander Gow Fire Equipment Company
Jan 2015 - Nov 2015Certified System Technician• Inspecting and servicing commercial and fire alarm, fire suppression and fire extinguishers. • Ability to perform installs, identify deficiencies and perform repairs. • Perform on site troubleshooting and testing inspections on fire alarm, special hazards, and suppression systems. (Seattle FA-1, E-3, FEX-1, FEX-2, FEX-3, FEX-4 and SC-CT Electrical Journeymen Training Card for WA)

Fire Chief Equipment Co Inc
Nov 2015 - Mar 2016Fire Protection Technician• Inspecting and servicing commercial and fire alarm, fire suppression and fire extinguishers. • Ability to perform installs, identify deficiencies and perform repairs. • Perform on site troubleshooting and testing inspections on fire alarm, special hazards, and suppression systems. (Seattle FA-1, E-3, FEX-1, FEX-2, FEX-3, FEX-4 and SC-CT Electrical Journeymen Training Card for WA)

ABC Fire and Cylinder Service
Mar 2016 - Oct 2017Lead Technician• Responsible for overall completion and supervision of the day-to-day operations, including project completion, Service Management, and labor scheduling for the Las Vegas office. • In addition to supervising, working directly in the field, completing installs, service, and troubleshooting. Responsible for all assigned activities in accordance with safety, quality, and productivity standards. • (F-Fire Alarm-Protective Signaling Systems / E-2-Engineered Fire Extinguishing Systems for Nevada) Show less

Siemens
Oct 2017 - now• Manage, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.• Supports field performance of code-required inspections, testing and maintenance of sprinkler and fire alarm systems within the State of Oregon• Schedule and assign tasks to the team.• Drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract.• Complete and submit written service orders and reports covering all aspects of each assignment and activity.• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.• Support contract profitability through cost containment procedures and processes.• Ensure contract requirements are met and performed to a high standard.• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements.• Enforce adherence to organizational processes, tools, and workflow standards. Show less • Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.• Supports field performance of code-required inspections, testing and maintenance of sprinkler and fire alarm systems within the State of Oregon• Schedule and assign tasks to the team.• Drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract.• Complete and submit written service orders and reports covering all aspects of each assignment and activity.• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.• Support contract profitability through cost containment procedures and processes.• Ensure contract requirements are met and performed to a high standard.• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements.• Enforce adherence to organizational processes, tools, and workflow standards. Show less • Review project specifications, drawings, and project-specific documents to establish project intent.• Develop and maintain a project schedule and coordinate needs with the project team. Identify time-sensitive installation needs.• Manage the requisition of supplies and materials to complete projects.• Review plans and specifications and participate in project cost reviews.• Conduct an orientation for project technicians and provide all necessary project documentation, including scope of work, drawings, applicable specifications, application-engineered drawings, project contacts, etc.• Track resources and project progress.• Document project events that impact the schedule, scope of work, and project efficiency.• Pursue project-specific change-order opportunities.• Coordinate and pursue project-specific billing with accounting team and Operations Manager.• Schedule project-specific commissioning resources and provide commissioning documentation.• Expedite the return of project-specific mark-ups for as-built development.• Complete project-specific close-out documentation.• Effectively manage and coordinate subcontractors to meet scope, scheduling, and financial requirements.• Adhere to local, corporate, and OSHA safety policies and procedures, report unsafe conditions and actions.• Assist Operations Manager in the solicitation and contracting of subcontractors. Show less • Review project specifications, drawings, and project-specific documents to establish project intent.• Develop and maintain a project schedule and coordinate needs with the project team. Identify time-sensitive installation needs.• Manage the requisition of supplies and materials to complete projects.• Review plans and specifications and participate in project cost reviews.• Conduct an orientation for project technicians and provide all necessary project documentation, including scope of work, drawings, applicable specifications, application-engineered drawings, project contacts, etc.• Track resources and project progress.• Document project events that impact the schedule, scope of work, and project efficiency.• Pursue project-specific change-order opportunities.• Coordinate and pursue project-specific billing with accounting team and Operations Manager.• Schedule project-specific commissioning resources and provide commissioning documentation.• Expedite the return of project-specific mark-ups for as-built development.• Complete project-specific close-out documentation.• Effectively manage and coordinate subcontractors to meet scope, scheduling, and financial requirements.• Adhere to local, corporate, and OSHA safety policies and procedures, report unsafe conditions and actions.• Assist Operations Manager in the solicitation and contracting of subcontractors. Show less • Attends pre-booking and sales to operations turnover meetings to evaluate the accuracy of sales estimate and job layout. • Reviews plans, specifications, and contract to determine project requirements. • Designs, plans, and handles start-up functions on selected control systems based on project plans, specifications, and contract documents.• Prepares submittals containing schematics, descriptions, and technical literature for the approval of the owner's representative or as required. • Obtains submittal approval and prepares as built drawings. • Troubleshoots possible issues including identifying and debugging software, electrical or pneumatic and installation problems. • Selects product sizes, types, and location placement to ensure products meet specification requirements. • Prepares database and job-related programming for computer-based systems. Prepares and justifies engineering re-estimate reports. • Provides on-site assistance with or performs the installation and start-up, checkout, and turnover process. • Organizes and maintains the job folder and updates pertinent job-related information. • Participates in job site final walk-through on assigned jobs and completes all job closeout documentation. • Acts as a technical resource to existing customers and field employees as needed. Coordinates work with subcontractors. Show less • Handles emergency service calls as directed during the day and after hours.• Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. • Diagnoses trouble or defect determines corrective action and repairs system.• Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.• Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes, and proceeds with new work as per issued guidelines.• Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.• Performs system checkout and assists in automation systems startups for service installed jobs.• May coordinate electrical installation with electrical contractor at job site as required.• Completes and submits written service orders and reports covering all aspects of each assignment and activity.• Completes and submits timesheets and other necessary information (daily) weekly.• If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.• Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem.• Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs.• Conducts training and development classes for customers on site or at the branch.• Delivers technical support, coaching and direction to end users and field labor when applicable. Show less
Service Operations Manager - Smart Infrastructure Buildings / Fire & Security
Sept 2024 - nowService Operations Supervisor - Smart Buildings / Fire & Security
Oct 2022 - Sept 2024Senior Project Manager - Smart Buildings / Fire & Security
May 2022 - Oct 2022Project Manager - Smart Buildings / Fire & Security
Aug 2021 - May 2022Engineering Specialist Fire & Security
May 2019 - Aug 2021Specialist Service II
Oct 2017 - May 2019
Licenses & Certifications

Inspection and Testing of Fire Alarm Systems Level II #139195
NICET
CAD Advance Security
Siemens
CAD Advance Fire
Siemens
OSHA 10 Construction #16942997
OSHA Safety Training Institute
Automatic Fire Alarm Association, Inc.
Automatic Fire Alarm Association
Member #6630621
Project Management InstituteAug 2020
OSHA 30 Construction #30963457
OSHA Safety Training Institute
Special Hazards Suppression Systems Level II #139195
NICET
Membership #26479216
American Society of Certified Engineering TechniciansJan 2013.webp)
Member #AM00977
International Brotherhood of Electrical Workers (IBEW)Jan 2013
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