Mati Ullah

Experience

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  Sacrosys Technologies Dubai, UAE

  Dec 2009 - Aug 2012

  IT Field Engineer

  • Responsible for Installation and Configuration of Complete Security System i.e. CCTV and IP camera solution, POS Solution.• Maintenance of PC’s, Printers Server and Assembling of Server. • Assembling Network and installing softwares at various Client branches. • Have been involved in attending problems of Computers, Printers, Operating systems, Software and Network at all Customer Side of Sacrosys.• Providing solutions to the users regarding Windows server 2003/2008 and Windows XP/Vista/7, MS Office 2003/2007 and other problems. Show less

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  Emaar

  Aug 2012 - Feb 2015

   Leading the IT team to effectively troubleshoot and address VIP/Critical calls/incidents and complaints pertaining to IT services Managing the entire shift for the IT department and coordinating with related teams for smooth running of the operations, looking after various servers like Bio server, backup server, checking servers for any issue and dealing with vendors  Creating and modifying the user list in Vista, embed, and Kid box applications, uploading movie key arts and arts works in the Info player and Sign Players  Troubleshooting and reconfiguring the Vista POS and Ticketing Kiosk, creating card product and retail product buttons and product templates in the Embed ECS application, Assign staff swipe cards in Embed and Vista applications also managing APT players and Vista LEDS  Administering Storage/data backups, creating new games in different segments and supporting the reload stations, monitoring the Symantec backup and changing the backup tape in daily remedy  Responsible for reimaging from the backup and configuring connection to the server, modifying the polling server and card Prefixes in Embed An expert in installing and configuring the Zebra boarding pass ticketing printer and RFID scanners, installing and troubleshooting the Barcode scanner, Receipt printers and cash drawers, remote supporting through Dame ware application  Handling help desk support/desktop, troubleshooting with PC hardware, start up, networking problems, formatting, loading Operating Systems Software and SQL Server 2000 installations Show less

  • IT Support Engineer

    Dec 2012 - Feb 2015

  • Senior IT Engineer

    Aug 2012 - Feb 2015
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  Wipro

  Nov 2012 - now

  System Administrator

   Server preparation /installation to make ready for deploying Install / upgrade and replace the printer server Ability to Power off/ Down the un-used VM's in AZURE Manage Azure subscription and profiles Create and manage swap space on deployed cloud system per customer policies Cloud Computing and Storage experience (Azure, Converge Technologies) Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Performing system upgrades following new releases; Performing account setup; Monitor and maintain the cloud to ensure that everything is working efficiently. Show less

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  Al Futtaim Carillion LLC

  Mar 2015 - Aug 2015

  ICT Engineer

   Assisting and supporting Project Manager in their daily duties ensuring that relevant management information is captured and analyzed for taking appropriate and accurate decisions Providing project support to senior Project Managers by reviewing efficiency and effectiveness of service delivery Effectively handling IT team to support the company’s clients through provision of support on technical issue resolution via E-mail, phone and other electronic media, also provided Active Directory Support to the clients Possessing expertise in identifying, analyzing, prioritizing and mitigating project risks through proper communication  Actively assisting Contract Manager by developing operating procedures, writing up documentation for safety procedures Interacting with the Project Manager regularly to report on project status and progress, resolving any financial queries  Efficiently coordinating projects from inception to completion Responsible for developing training and briefing material for staff, keeping in close contact with key project members and decision makers Assisted the management in interpreting performance data and translating it into practical improvements. Providing backup support and assistance to the Network Administrator when needed Proficiently familiarizing end users with basic software, hardware and peripheral device operation, ensuring general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Developing trends by monitoring and analyzing incoming calls, problems and support requests Maintaining adequate knowledge of operating systems and application software used to provide a high level of support Show less

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  Abu Dhabi Airports

  Aug 2015 - Mar 2020

  Senior IT Support Engineer

  • Analyze reported incidents and provide solutions to our customers enabling them to resume their work with a minimum disruption and within the agreed service level objectives, KPIs and targets set.• Coordinate with service providers to ensure both the quick resolution of incidents and problems and the smooth running of our departmental and global operations.• Working as Field support engineer and Service desk for All ADAC Terminals and all airports support client like Etihad, GAL, P&D etc.• Provides backup support and assistance to the Network Administrator as needed• Familiarize end users on basic software, hardware and peripheral device operation• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment• Develop trends by monitoring and analyzing incoming calls, problems and support requests• Maintain adequate knowledge of operating systems and application software used to provide a high level of support• Client support and technical issue resolution via E-Mail, phone and other electronic medium.• Active Directory Support for the client.• User account creation, deletion and modification.• Configuration of client's equipment to connect to the Internet.• Provide training to clients in the use of system and applications as related to Internet.• Obtain and provide general understanding of applications related to company offered services.• Identify and correct or advise, on operational issues in client computer systems. Show less