Ashim Sarkar

Experience

• 

  Hyatt Hotels Corporation

  Jun 2012 - Sept 2015

  • Handled Rebranding of a 5 Star Deluxe business hotel Hyatt Hyderabad Gachibowli from Ista Hyderabad and implemented Hyatt brand standards, Policies and Procedures.• Developed new vendors and completely localized manufacturing of uniforms with better fabric. Ensured much better quality, durability, customized individual fitting and cost effective uniforms for the entire hotel.• To achieve the maximum possible efficiency in ensuring the care of guest laundry and proper delivery into the room.• Attend Guest laundry complaint with necessary action taken to resolve.• To establish a welcoming atmosphere, reliable process and procedure for all associates in the department to reduce ambiguity.• Ensure for the smooth operation in the department and co-ordinate well with the other department.• Checking of Guest laundry processing, pressing quality, packing and delivery record.• Team briefing about the operations and focus to the areas.• Checking of Pressing Quality of bed linen, spa linen and F&b linen with proper par stock maintained.• Company mail access with proper explanation and suggestion to be replied.• Attend Department communication Cascade for improvement.• Follow-up with Engineering for spare part of Laundry machine to fix. Show less

  • Laundry Supervisor

    Apr 2014 - Sept 2015

  • Laundry Team Member

    Jun 2012 - Mar 2014
• 

  Hilton Hotels & Resorts

  Sept 2015 - Mar 2017

  • New 100 kg Washer Extractor Machine installed with proper flooring build-up successfully. • Upgraded the entire laundry operation by automating Chemical dosing system to ensure zero error, changed the traditionally used chemicals and introduced new range of chemicals, experimented and derived to new wash formulas to make laundry washing more efficient, cost effective, more utility efficient, ensured superior quality and longer life of linens and garments.• Implementation of Guest Laundry Items Packages for weekdays and Weekend Guests to drive more revenue in laundry.• Floor vibration in laundry issue resolve with innovative techniques.• Outsource Laundry Implemented with maximum profit from linen and garments.• Responsible for Upholstery Fabric change with sampling and negotiating with vendor for best rate quoted.• Inventory Management.• Responsible for reducing the chemical cost for the department by gaining maximum profit and ensure for the finest productivity of Linen without any stains. • Preparing the Laundry budgets for chemicals, supplies and Uniforms for the hotel. Show less • Proper Laundry process set up for 310 rooms, 6 restaurant and 20,000 sq.ft, pre-opening (Conrad Hilton) hotel.• Uniform procurement with design approved from owners as well as sampling.• Vendor follow up for Uniforms, Shoes and chemicals with deadline date.• Set process as per Brand standard, policies and Procedures with formation of SOP and Task breakdown for laundry.• Machines installation guidance with placement for easy access without any hurdle in work.• Chemical Dispenser installation guidance with proper check of dosing chemicals in each cycle of wash.• Hiring of team as per the budget of manpower allocated and entire laundry team set-up.• New Linen Wash Test with proper report to vendors for shrinkage and damage fabrics.• Shoes Sampling with proper uses for 10 days by checking comfortability and durability before buying.• Responsible for Format and Registers for laundry and Guest Collateral items. • Flooring placed in certain work place areas.• Training and Briefing of all the machines and expectation in work from them.• Preparing of Laundry Budget for next forecasting year.• Costing of items for approval from owners.• Preparing of Machine cleaning reports with closing checklists. Classroom training and on-job training for all the team member.• Responsible for entire Linen ordering and their procurement. Show less

  • Assistant Laundry Manager

    Sept 2016 - Mar 2017

  • Assistant Manager ( Pre - Opening)

    Sept 2015 - Sept 2016
• 

  Grand Millennium Hotel Sulaimani

  Apr 2017 - Aug 2018

  Cluster Assistant Laundry Manager

  • Managing, Planning and Proper Execution of Centralized Laundry for 3 Five star hotels and 01 Four star resorts under one roof for 601 rooms.• Expert in Time Management by planning in Washing Loads and processing of linen with appropriate timings without any delay.• Responsible for Recruitment of Employees under the budget of manpower.• Quality check and Spot check for processing linen and garments.• Managing the team with different Nationality Employees and bring them into one sets work standard procedures. • Inventory Management for Rooms, Spa and F&B linen.• Responsible for Upholstery and Curtains Cleaning of all Guest access areas.• Indenting and Ordering of Items as per the allocated budget.• Complaint Handling of Guests and Management Laundry with proper resolve techniques.• Strong Process set-up for processing different hotel linen without any discrepancy.• Soft Skills and Technical Skills Training for Laundry Team to build confidence and sharpen their skills.• Preparing of monthly Charge out reports with bills posted to allocate sections. Show less

• 

  Hyatt Hotels Corporation

  Aug 2018 - now

  •Inventory of 314 Rooms + 55 Luxury Apartments under one roof building interconnected. •Pre-opening Laundry Set-up with proper installation of big fat laundry of pressing unit and bulk production separately •All Laundry Machines are well equipped with Electric connectivity without any steam line and boiler set-up.•NO Gas and steam supplied from boiler in –house and Cost saving laundry set-up with well-organized machines generate inbuilt steam and give more efficient in production.•Uniforms ordering as per the Saudi norms and directions from the corporate office.•Linen ordering for the entire set-up as per the GRAND HYATT brand standard Linen Specifications.•Running the Entire operation with 90% Outsource colleagues with daily training and set the streamline process to match Hotel brands standard with highest guest satisfaction.•Advanced Technology of Chemical dispenser installed to monitor accurate load production as well as calculating Per KG’s cost with per pieces cost to control and perform below budget.•Guest Laundry revenue are on spotlight with several promotion and instant guest preference request in order to target the forecast revenue in 25 days and rest 05 days revenue to maximize hotel GOP profit ,margins.•Strong foundation of the basic laundry task perform daily schedules and organized the team of 20 colleagues.•Attrition level of colleagues in an TEAM is below 10%. Strong Holding with professional attributes and understanding their strength to perform in different section of Laundry with maximum outputs.•Full-fledged preparing of Laundry Budget for the financial years with +6% -6% accurate forecast figures.•Inspection of guest laundry garments by standards folding and packing and deliver with brand standard protocols.•Well calculate of Chemical formula for accurate ML dosage for all different pattern of fabric color wash.•Training for supervisory level for their growth with administration work. Show less • New Launch of Wet cleaning Machine (Alternative to Dry –clean), ecofriendly machine introduced first time in Jordan.•Design of guest collertails and documenting register implement in laundry to run the operation smoothly.•Co-ordinate and action to installed Imported Chemical dispenser from Italy in laundry with advanced sensor technology, which can monitor and controlled all activities in washing machines via mobile and laptop.•Proper planned process implement of receiving, counting, measurement, setting and preparing for 300 employees uniforms as per the Hyatt standard fitting guidelines in just 25 days.•Strong planning implement for receiving all department linen as per checking the purchase order with the actual quantity and overview all the master order lists for the laundry items with proper documenting of all invoices and set up in stores.•Organize and planned of Recruitment of entire team set up by allocating section wise laundry work as per the acquire pre-opening manpower budget from the management.•Recruitment of laundry team with 07 different Nationality to perform work for ONE Team.•Strong planning of technical skills training for the entire team to be in process as per the Hyatt brand standard and customer satisfaction.•Preparing of Laundry SOP and Task breakdown of every training topic for the team to understand well and we care for the people so they can be their best.•Pre- washing of all linen to ensure high standard of heavenly comfort for the guest.•Department Co-ordinate and planned for Internal and external customer requirement in the real battlefield of operation and preparing Laundry linen and Uniforms budget.•Proper timing implement of all laundry linen and uniforms receiving and processing to ensure without any delay in service.•Co-ordinate with engineering and chemical supplier for the Water hardness and TDS to check properly and Check steam pressure supply to machines. Show less

  • Laundry Manager

    May 2021 - now

  • Laundry Manager

    Aug 2018 - now