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Deepak Bisht

Deepak Bisht

Senior Engineer

Followers of Deepak Bisht403 followers
location of Deepak BishtPune, Maharashtra, India

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  • Timeline

  • About me

    Technical Manager APS at NICE

  • Education

    • AMIE (Associate member of Institute of engineers)

      2006 - 2010
      B.E in Electronics & communications Electronics & communications P1

      Activities and Societies: Project

  • Experience

    • HCL Infosystems Ltd.

      Jan 2006 - Jul 2010
      Senior Engineer

    • AGC Networks Ltd.

      Aug 2010 - Jun 2011
      Telecom Engg.

    • FIS

      Jul 2011 - Oct 2014
      Team Lead

      Role :-1.Managing and supporting FIS Avaya servers at Gurgaon, Mumbai, Banglore, Chennai, Chandigarh, UK, Philippines and US location.2.Nice 4.1 SME.Skills :-System designVendor managementProject cordination and ImplementationTeam managementCustomer servicesTechnical supportDocumentationChange Management call Problem Management callRewards :-FIS RNR award for Q4 2011.FIS Tech excellence award for Q1 2012.FIS Tech excellence award for Q1 2013.FIS Tech excellence award for Q1 2014. Show less

    • Tata Consultancy Services

      Nov 2014 - Jan 2017
      Assistant Consultant

    • DXC Technology

      Jan 2017 - Oct 2018
      Avaya L3 consultant

    • NICE Ltd

      Oct 2018 - now

      • Technical Manager

        Sept 2022 - now

      • Senior specialist APS

        Oct 2018 - Oct 2022

  • Licenses & Certifications

    • Integrated Implementation Course covering (ISO 9001:2008, ISO 3.14001:2004, OHSAS 18001:2007 &Pass 99)

      BIS
      Jun 2013

    • ISO 22301:2012 Business continuity management system Implementation Course

      BIS
      Jun 2013

    • NICE Trading Recording R6.7 - Fundamentals

      NICE Ltd
      Nov 2018

    • NICE Engage R7.1 - Fundamentals

      NICE Ltd

    • NICE Communication Surveillance R3.1 - Fundamentals

      NICE Ltd

    • NICE Engage R6.7 - Cisco Active VoIP

      NICE Ltd

    • Nexidia Analytics v12.2 Fundamentals

      NICE Ltd

    • Introduction to NICE Engage R7.1

      NICE Ltd

    • FMC-CS 4.2 Solution Implementation Training

      NICE Ltd

    • NICE Engage R6.7 - Avaya VoIP Integrations

      NICE Ltd

    • NICE Sentinel R7.0 - Fundamentals

      NICE Ltd

    • NICE Trading Recording R6.7 - Advanced

      NICE Ltd

    • NICE Trading Recording R6.7 - NICE Certified Implementation Engineer (NCIE)

      NICE Ltd

    • NICE Nexidia Analytics & Quality Central v12.3 - Troubleshooting Fundamentals

      NICE Ltd

    • NICE Trading Recording R6.7 - NICE Certified Support Engineer (NCSE)

      NICE Ltd

    • NICE Trading Recording R6.7 -Troubleshooting Fundamentals

      NICE Ltd
      Jan 2020

    • 1.Avaya Aura CM & CMM (R6.0) 6002 certified

      Avaya
      Sept 2013