Laura James

Experience

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  Primark

  Jul 2019 - Jun 2021

  Customer Assistant

  Throughout this role I worked predominantly on the checkouts in a position of responsibility handling cash and card payments on a daily basis and engaging with customers. In periods of downtime, I was proactive in ensuring the standards around the till area were maintained ensuring the products were displayed in a tidy manner Worked within a fast-paced atmosphere, engaging with a large volume of customers on a daily basis. I demonstrated effective team working and the ability to remain calm in order to effectively reduce queue wait times and maintain a high level of customer serviceDealt with customer enquiries in-person, strengthening client facing skills, commercial awareness, product knowledge and on occasion problem-solving skills to rectify customer issues and ensure the customer service was to a good standard Trained and supported new staff members on how to use the retail point of sale and cash managent system Show less

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  Centrica

  Jul 2021 - Jul 2022

  Digital Customer Experience Analyst Intern
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  Samworth Brothers

  Sept 2023 - now

  Samworth Brothers Commercial Graduate