
Eric Rodgers
Front Office Associate

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About me
Hospitality Sales & Marketing | Customer Relationship Management | Digital Marketing | Creative Designing
Education

Pondicherry University
2017 - 2020Bachelor of Business Administration - BBA Business Administration and Management, General
Experience

Ramada by Wyndham
Jun 2012 - Mar 2015Front Office AssociateHandled guest complaints professionally, resolving issues quickly to maintain positive relationships. Assisted guests with special requests, ensuring their needs were met and exceeding expectations. Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay. Answered calls to take messages or redirect calls to appropriate colleagues. Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries Show less

Deshadan Resorts & hotels
Jul 2017 - Nov 2018Reservations Executive
Mahindra Holidays & Resorts India Limited
Oct 2019 - May 2020Relationship ManagerWith the experience in client relationship management, I am dedicated to building and nurturing long-lasting partnerships that drive business success. My focus is on understanding client needs, providing tailored solutions, and ensuring exceptional service that exceeds expectations. In my role as a Relationship Manager, I work closely with clients to identify opportunities, address challenges, and help them achieve their goals. I take pride in fostering strong connections built on trust, transparency, and mutual respect. Whether it’s through regular communication, strategic planning, or problem-solving, I aim to deliver a personalized experience that strengthens relationships and ensures client satisfaction.Passionate about helping clients grow and succeed, I’m committed to offering exceptional support and creating value through strategic partnerships. Show less

Ramada by Wyndham
May 2020 - Apr 2024Assistant Sales ManagerProactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks, Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Show less

Master Mind IT Solutions
May 2024 - Jan 2025Creative ManagerI am a dynamic professional with a unique blend of expertise in both sales and creative design. I specialize in driving revenue growth through tailored sales strategies while also delivering visually compelling designs that engage and inspire. My background in sales has honed my ability to understand client needs, identify opportunities, and close deals, while my design skills allow me to create customized, aesthetically pleasing visuals that enhance brand identity and customer experience. Whether crafting impactful marketing campaigns, designing website layouts, or developing creative assets, I strive to bring a harmonious balance of creativity and strategic thinking to every project. I’m passionate about helping brands not only connect with their target audience but also stand out with designs that are both functional and visually captivating, ensuring they leave a lasting impression. By combining my sales acumen with my creative flair, I help businesses grow while maintaining a strong, cohesive brand presence. Show less
Licenses & Certifications

Certification in Branding and Brand Management
UdemyFeb 2025
Certification in Amazon FBA Master Planning
UdemySept 2020
Certification in Digital Marketing
UdemyOct 2020
Certification in Microsoft Excel
UdemySept 2020
Certification in Product Management Marketing
UdemyFeb 2025
Certification in Professional Diploma in Office Administration Management
UdemyJan 2025
Certification in Business Analysis Basics
SimplilearnAug 2024
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