Michael So, CHRP

Experience

• 

  IKEA Canada

  Aug 2012 - Jun 2014

  Logistics Co-Worker
• 

  Big Al's Aquarium Supercentres

  May 2015 - Mar 2016

  Sales Associate
• 

  PetSmart

  Mar 2016 - Jun 2016

  Pet Care Associate
• 

  Numeris

  Aug 2016 - Jul 2017

  Market Research Interviewer
• 

  Scholastic

  Aug 2017 - Feb 2019

  •Act as first point of contact to business partners and employees regarding Human Resources concerns•Provide support with full cycle recruitment: •Manage job postings on Indeed, corporate website and company intranet •Participate in job fair for main as well as new branch •Conduct resume and telephone screening, in-person interviews with hiring managers and reference checks•Assist with implementation of Workday and Dayforce including testing and training•Ensure personal employee information is filed and maintained Show less

  • Human Resources Administrator

    Apr 2018 - Feb 2019

  • Customer Service Representative

    Aug 2017 - Apr 2018
• 

  Unity Health Toronto

  Feb 2019 - Jan 2020

  HR Employee Shared Service Centre Assistant
• 

  SickKids Centre for Community Mental Health

  Jul 2020 - Sept 2024

  • Full cycle recruitment and focus on developing an equity analysis of our HR policies related to recruiting• Support in processing Financial Services Regulatory Authority of Ontario (FSRA) pension filing requirements, including creating and managing Form 7 forecasts and inputs• Support employee relation issues; create cases, investigate and analyze data, take meeting minutes and track follow-up meetings; supports terminations, drafting and calculating severance packages• Prepares and provides benefits packages to eligible employees, tracks status and follows up on administrative issues• Supervise, designs and administer new employee orientations, employee recognition, charity campaigns, town halls, trains staff on SharePoint/HR policies/PeopleSoft (HRIS) and updates training ensuring compliance with legislation• Updates and verifies HRIS information changing profiles, preparing reports, identifying systems problems and making manual corrections• Provides assistance with payroll documentation including new hires, changes to existing employees, benefits/pension updates, terminations, STD/LTD updates, leave of absences and reports• Supervise and administer disability claims acting as liaison between employee and manager, receiving STD and LTD applications/medical information, verifying validity and processing with insurer• Calculates overpayments, underpayments, benefit and pension amounts for leave of absences and pension/benefit deduction amounts• Prepares reports for pension reporting from HRIS and creates custom reports to assist with decision making and auditing• Maintains confidential employee files receiving/verifying documents, creating new records, tracking • Identifies and investigates payroll discrepancies, consult SMEs, proposes solutions and distributes correspondence to parties involved• Maintains up-to-date knowledge of Human Resources trends, best practices and legislation within the industry Show less -Administers the Human Resources policies and practices contributing to policy development, providing guidance to staff/management, recruiting, compensation/benefits planning and administration, performance management, training, and employee relations-Coordinates and administers onboarding, recruitment and selection procedures processing approved hiring requests/job descriptions, posting positions, screening/interviewing applicants, checking references, contacting unsuccessful candidates and preparing/ employment agreements and onboarding packages -Work with the HR Manager in processing Financial Services Regulatory Authority of Ontario (FSRA) pension filing requirements, including creating and managing Form 7 forecasts and inputs-Ensure and handle all accommodation requests, meetings, and associated documentation-Administers changes in PeopleSoft (HRIS) and informing necessary staff of updates-Prepares and provides benefits packages to eligible employees, tracks status and follows up on administrative issues-Enter, updates and verifies HRIS information changing profiles, preparing reports, identifying systems problems and making manual corrections -Provides assistance with payroll documentation including new hires, changes to existing employees, benefits/pension updates, terminations, STD/LTD updates, leave of absences and reports -Manages disability claims acting as liaison between employee and manager, receiving STD and LTD applications/medical information, verifying validity and processing with insurer -Calculates overpayments, underpayments, benefit and pension amounts for leave of absences and pension/benefit deduction amounts -Track employees on leave of absence and manage/create cheque deposit forms for benefit and pension cheques of employees on leave of absences-Prepares reports for pension reporting from HRIS and creates custom reports to assist with decision making and auditing Show less -Coordinates and administers onboarding, recruitment and selection procedures processing approved hiring requests/job descriptions, posting positions, screening/interviewing applicants, checking references, contacting unsuccessful candidates and preparing/employment agreements and onboarding packages-Assists the HR Manager with conducting compensation reviews ensuring alignment with pay equity legislation, calculating payments, updating HRIS and forwarding correspondence to employees-Administers changes in HRIS and forwarding correspondence to employees-Perpares and provides benefits packages to eligible employees, tracks status and follows up on administrative issues-Coordinates and administers student and volunteer positions within the organization-Maintains and tracks probationary and performance reviews-Conducts and analyzes exit interviews determining areas of improvement and providing feedback on improved processes-Coordinates, designs and delivers new employee orientations, trains staff on Sharepoint/HR policies/HRIS and updates training ensuring compliance with legislation-Enters and updates HRIS information changing profiles, preparing reports, identifying system problems and making manual corrections-Provides assistance with payroll documentation including new hires, changes to existing employees, benefits/pension updates, terminations, STD/LTD updates, leave of absences and reports-Coordinates disability claims acting as liaison between employee and manager, receiving STD and LTD applications/medical information-Maintains confidential employee files recieving/verifying documents, creating new records, tracking Ministry licensing for staff, communicating with managers and performing audits-Maintains up-to-date knowledge of Human Resources trends, best practices and legislation within the field Show less

  • Senior Human Resources Generalist

    Aug 2022 - Sept 2024

  • Human Resources Generalist

    Aug 2021 - Aug 2022

  • Human Resources Coordinator

    Jul 2020 - Aug 2021
• 

  TVO

  Sept 2024 - Oct 2024

  People and Culture Business Partner

  • Provides coaching and consultative support to management and employees and delivers tailored People & Culture solutions to business needs• Maintains knowledge of business operations and their strategic role within the organization• Actively involved in maintaining and addressing health and safety and disability management matters• Educates leaders in the interpretation and compliance of the collective agreement and coaches for consistency of application• Communicates policies, regulations and procedures to managers and employees• Assists in resolving management and employee issues by investigating complaints, evaluating and offering courses of action for resolution• Participates actively in all levels of grievances and union/management meetings and liaises with union contacts• Assists with the bargaining process as required• Facilitates employee engagement and development processes and events• Maintains HR practices by developing new and recommending changes to job descriptions and policies• Implements human resources initiatives and contributes to continuous improvement and best practices in human resources• Participates in ongoing People & Culture initiatives and projects to enhance services to the business• Other duties as assigned Show less

• 

  R.V. Anderson Associates Limited

  Feb 2025 - now

  Human Resources Generalist

  -Assisting with the administration of the company benefits and pension plan programs providing staff with enrollment kits when appropriate, opening online accounts, answering staff queries and providing training and troubleshooting when needed-Manage the process for short- and long-term leaves of absences and determine possible accommodation and return to work strategies, coordinating with our benefit partners-Work closely with management and employees to develop accommodation plans as needed-Participate in the rollout and ongoing initiatives for health and safety including ISO 45001 certification and the Joint Health and Safety Committees-Process worker’s compensation claims (all provinces) and facilitate back to work accommodations as required-Assist management at all levels with employee relations and performance management-Provide counsel and feedback to improve the effectiveness of ongoing performance, coaching and performance improvement plans-Respond to employee queries regarding company policies, practices, programs and processes relating to the employee’s experience-Serve as a liaison between management and employees and facilitate situations by handling questions and resolving work-related problems-Facilitate performance management meetings including disciplinary actions up to and including termination and maintain documentation-Examine employee records to answer inquiries and provide information for Human Resources actions and reports-Use relevant information, knowledge of legislation and individual judgment to determine whether events or processes comply with laws, regulations, and human rights standards-Participate in the recruiting processes including screening of candidates, interviews and onboarding/offboarding as required-Participate in the roll-out of a variety of human capital programs such as employee engagement, talent reviews, and health & wellness Show less