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Rohit Sharma

Rohit Sharma

Customer Service Executive

Followers of Rohit Sharma5000 followers
location of Rohit SharmaGurugram, Haryana, India

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  • Timeline

  • About me

    Assistant Facilities Manager at JLL India | Ex-ITC HMI | IOSH

  • Education

    • Udemy. com

      -
      How to design a room in 10 easy steps Interior Design

      - A 1.5 hours online course on steps to design a room. - Has helped in giving a better understanding in terms of choosing a design theme, style, rugs, furniture, lighting etc for a room.- Includes resources and quiz to ensure proper learning.

    • Www.onlinetraveltraining.com

      2021 - 2021
      Cruise ship diploma Cruise industry 85%

      - Completed an online cruise diploma from a UK based reputed firm OTT.- Understood various aspects of cruise ship industry such as cruise ship types, cruise line profiles, cruise geography, ports of call, hierarchy and other relevant topics.

    • DR. AMBEDKAR INSTITUTE OF HOTEL MANAGEMENT

      2014 - 2017
      Bachelor’s Degree PROFESSIONAL HOUSEKEEPING OPERATIONS

      Activities and Societies: - Awarded as the HOUSEKEEPER OF THE YEAR 2016-17 - Was the COORDINATOR for Teacher's day 2016 and FLOWER ARRANGEMENT WORKSHOP 2016 - Been a part of ANTI-RAGGING committee of college -participated in the ADVERTISEMENT competition of a 3-star property and won 3RD PRICE with my 'THE I-PALACE' project -participated in FLOWER DECORATION COMPETITION - an active member of ORGANISING CLUB of our college Apart from these achievements, one thing which is more important is to never get complacent with what you've achieved. keep on giving your best and learn from every setback you face.

    • D.A.V. Centenary public school, Jind

      2001 - 2014
      High School NON-MEDICAL 12th standard

      -Scored 87.8% marks in class 10+2 with more than 90% marks in core subject.-Scored 9.0 CGPA in class 10th

    • NIST Institute Private Limited

      2022 - 2023
      IOSH Managing Safely Occupational Safety and Health Technology/Technician

  • Experience

    • Competent Synergy Pvt Ltd.

      May 2015 - Jul 2015
      Customer Service Executive

      - Developed strong people and complaint management skills.- Got recognised from my managers for having least repeat calls from the very first day.

    • The Leela Ambience, Gurugram

      Dec 2015 - Apr 2016
      Industrial Trainee

      - Worked diligently in all the core areas of hotel with to understand the operations of hotel industry.- Won the 'NEXT GENERATION HOTELIER'- Got '100% ATTENDANCE' award and an APPRECIATION CERTIFICATE signed by the GM.

    • The Oberoi Amarvilas

      Jun 2016 - Jul 2016
      Vocational trainee

      - Trained in housekeeping dept. of the hotel and learnt the operations of a resort property.- Assisted the operations in various sections such as laundry, guestrooms and butler pantry and got a deep insight of the culture of The Oberoi group.- Created and presented a project ‘SLEEP CONCEIRGE SERVICE’ and got appreciated for my initiative.

    • ITC Hotels

      Jul 2017 - Jan 2022

      - Responded to guest complaints and special requests- Ensured cleanliness and disinfection records were being maintained- Found cost-efficient innovative solutions for the Winnovations project which is sent to ITC Headquarters every month- Handled the lost and found department and On-request items in the hotel.- Trained the housekeepers on cleaning and maintenance tasks.- During the COVID period in 2020, I handled the Housekeeping department of the hotel for around 20 days as the only manager in the department and represented the department in the Morning meetings. Show less

      • Assistant Housekeeping Manager

        Feb 2019 - Jan 2022

      • Housekeeping Management Trainee

        Jul 2017 - Jan 2019

    • JLL India

      Jan 2022 - now
      Assistant Facilities Manager

  • Licenses & Certifications