Deanna Smith

Experience

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  Loving Christian Center

  Dec 2007 - Jul 2008

  Taking care of children
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  Residence Inn By Marriott Alamo Plaza

  Jan 2008 - Mar 2017

  Front office
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  Residence Inn

  Jan 2008 - Jul 2011

  Front Desk
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  Residence Inn by Marriott San Antonio Airport

  Jul 2008 - Jul 2011

  Front Office Clerk
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  Residence Inn Alamo Plaza

  Jul 2011 - Mar 2017

  Operations Supervisor

  Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. I'm also in charge of the Taxes and Cash control logs and always willing to learn and grow throughout the company. Show less

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  Courtyard San Antonio Airport

  Mar 2017 - now

  My role consists of managing over 40 employees. Communication is key with co-workers, guests, and upper management, I work long hours and cover any additional shifts by demand of the hotel. Daily duties I complete are payroll, cash logs, Accounts Receivable's and other financial responsibilities. I have great organizational skills, multi task in all departments. I always strive for best GSS scores(I'm very competitive), and engage with our guests to make this happen. In addition, I'm a great problem solver and handle anything that comes my way before it escalates to upper management. Show less Communication is key with co-workers, guests, and upper management, I work long hours and cover any additional shifts by demand of the hotel. Daily duties I complete are payroll, cash logs, taxes, inspections, ensure everything is up to brand standards, make change for the cash drawers and have the deposits ready by the close of business each business day. I have great organizational skills, multi task in all departments. I always strive for best GSS scores(I'm very competitive), and engage with our guests to make this happen. In addition I'm a great problem solver and handle anything that comes my way before it escalates to upper management. Show less

  • Assistant General Manager

    Jan 2019 - now

  • Operations Manager

    Mar 2017 - Jan 2019