Benjamin Melikant

Experience

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  OKIN Outsourcing

  Apr 2011 - Jun 2013

  Leading the team of 7 network engineers in 24x7 Managed Services NOC which is globally responsible for pro-active, re-active management and the repair of 40.000 network devices for high profile companies. I was responsible for day-2-day operational activites as controlling workload, running regular reports, serving as 1st escalation contact, controling quality of work on incidents and serving as primary point of contact in terms of procedural and technical questions. Providing technical and troubleshooting support to business partner's customers, on MPLS and IP dedicated circuits. Engaging the given third parties (PTTs/ISPs) in case of need and dealing with relevant internal teams on both the repair and service delivery side.

  • Shift Leader, 24x7 Managed Services NOC

    Dec 2012 - Jun 2013

  • Senior network engineer

    Apr 2011 - Dec 2012
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  OKIN BPS

  Jun 2013 - Oct 2016

  Leading 1st, 2nd and 3rd level support network, virtualization, storage and backup teams based on 2 locations in Czech Republic - Prague and Ostrava - that are supporting, on 24/7 shift patterns, one of the biggest Cloud and Managed hosting enviroment on the world for major telecommunication enterprise. Participating on business transition of US support centers, including recruitment, knowledge transfer and start of operations. I'm responsible for budget planning and fulfilling of financial forecasts of teams as well as operations management. Transition was awarded by Diamond (1st price) from Association of Business Services Leaders (ABSL.cz) in category Business Innovation in CEE region for 2016 - transition won for successful scope extension, impact on global business, external recognition and innovativeness.I've been also acting as trainer of ITIL Foudation course within internal ITIL academy - preparation of employees for official certification with Axelos. Show less Leading team of 30 network engineers in day team which is part of 70-member EMEA Managed Networks&Services team. Team is responsible for repairs of network outages (mainly on access circuits) on 1000 fully-managed wide area global customer networks with approx. 45000 managed entities.Responsible for:- Delivering of repairs on corporate client's networks within boundaries of strict SLAs - Meeting of team and departmental KPIs- Development and implementation of new processes- People management- Project management Show less

  • Team Leader - Global Cloud Support Services - Network, Virtualization, Storage & Backup teams

    Mar 2015 - Oct 2016

  • Team Leader - Day Team, 24x7 Managed Services NOC

    Jun 2013 - Mar 2015
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  Tieto

  Nov 2016 - Apr 2018

  Manager, SQL Operations

  In charge operations of MSSQL and BizTalk services provided to Nordics customers. Responsible for defining operational strategy with focus on constant improvement of quality of service, increasing revenue and operational margin.

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  Tietoevry

  Mar 2018 - now

  On a mission of building the most competent Public cloud delivery organisation to support Nordics enterprises and public sector clients. Main focus on Azure, AWS and GCP capacity&infra services as well as value added services enabling our clients use the best of breed technological stack (AI, ML, Edge computing, Data Analytics, IoT, AR, etc.) with our professional and managed services. I’m responsible for Nearshore based teams (Czechia, Slovakia and Poland).>> Speak with me about how Public cloud can kick start additional revenue streams, increased customer satisfaction or improved speed to market for your organisation <<>>Hiring bring minds in Public cloud space and if interested in what we do, let’s have a chat over good coffee or Pilsner<< Show less

  • Head of Cloud Services Nearshore

    Apr 2022 - now

  • Manager, Public Cloud Operations

    Mar 2018 - Apr 2022