Mason Houghtby

Experience

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  Raleigh Firebirds

  Oct 2019 - Mar 2020

  Game Day Intern

  • Logged statistics for players during games and/or scrimmages• Created 3 scouting reports of opposing teams• Provided report of team sponsor information• Assisted in executing game-day operations, including set-ups and break downs for multiple home games

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  DICK'S Sporting Goods

  Nov 2020 - Mar 2022

  • Strategized and monitored daily activities of customer service operations• Provided feedback to associates on performance while teaching/supporting company policies and procedures • Restocked, arranged, and organized merchandise to increase product sales.• Helped process customer transactions as well as helped customers join rewards programs to promote loyalty.• Ensured customers received excellent service through direct salesmanship and excellent customer service.

  • Customer Service Specialist

    Jan 2021 - Mar 2022

  • Sales Associate

    Nov 2020 - Jan 2021
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  Bucked Up Fitness

  Dec 2021 - Jan 2023

  • Developed a comprehensive UPC and inventory system from scratch to streamline operations and improve accuracy• Designed engaging advertisements for the company Instagram page, promoting various events held at the facility to increase brand awareness• Assisted in the planning and design of future facilities currently in development to expand the organization • Conducted tours of facility for visitors, answering questions and promoting memberships• Ensured equipment is clean, functioning. and used according to the rules of the facility• Processed transactions for members and visitors in the apparel store• Maintained employee and member records

  • Operations Intern

    May 2022 - Jan 2023

  • Team Member

    Dec 2021 - May 2022
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  Carolina Hurricanes

  Jan 2023 - Oct 2023

  Inside Sales Representative

  • Executed sales strategies, consistently surpass monthly revenue goals resulting in over $450,000 through full season ticket sales, partial season ticket deposits, and group packages• Utilized Salesforce CRM software to effectively manage and track pipeline activity, update customer information, and monitor sales performance• Fostered relationships with previous single game buyers and inbound prospects through 80-100 daily outbound calls, emails, scheduled appointments, and engagement at home game sales tables Show less

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  Arizona Cardinals Football Club

  Dec 2023 - now

  Account Manager - Membership Service