Abdul Wasit

Experience

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  INTERACTIVE BPO SERVICES PRIVATE LIMITED

  Sept 2013 - Oct 2015

  SR MIS EXECUTIVE

  In my previous role, I had a range of responsibilities. I automated the process of creating Management Information System (MIS) reports, which helped in making our work more efficient. I was also in charge of managing the data for our backend team, making sure everything was organized and accurate. Coordinating activities within the team was another important part of my job, ensuring that everything ran smoothly.I also maintained a dashboard that tracked collections and customer retention, helping us keep an eye on how well we were doing. Analyzing the performance of the team was something I regularly did, looking at the data to understand how we could improve.Collaborating with clients was another aspect of my role. I worked closely with them to understand their needs and make sure we were meeting their expectations. Additionally, I supported our Agency Manager in various operational tasks, making sure everything was on track.Overall, accuracy was a big focus for me. I always made sure that the data we were working with was precise and up-to-date. This helped us make informed decisions and provide quality service to our clients. Show less

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  British Council

  Nov 2015 - Dec 2021

  Exams Operation Executive

  In this role, I am tasked with the crucial responsibility of archiving speaking interviews, ensuring their preservation and accessibility for future reference. Additionally, I manage the meticulous upkeep of records and backups within the IAM system, ensuring the integrity of valuable data. As part of my commitment to data-driven decision-making, I provide virtual databases that play a pivotal role in monitoring and conducting investigations. The maintenance of records related to physical devices is integral to my role, ensuring transparency and compliance with regulatory standards. Collaborating closely with the CMR Team, I coordinate the timely receipt of devices, contributing to the smooth and efficient functioning of our operations. Through these tasks, I actively contribute to maintaining a seamless and compliant workflow within our organization. Show less

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  IDP Education Ltd

  Dec 2021 - now

  Executive - Pre & Post Test Operations

  In my role, I am responsible for overseeing the daily inquiries related to result data, ensuring their accuracy and completeness through comprehensive maintenance procedures. I manage the entire process of Enquiry on Result (EOR) requests from start to finish, collaborating closely with software systems to streamline operations. Facilitating the documentation process for EOR candidates and effectively communicating with remark teams are essential aspects of my responsibilities. I take pride in my ability to handle complaints adeptly, providing suitable solutions and ensuring that resolutions are achieved within the stipulated timeframes. Additionally, I contribute to the EOR process by assisting with refunds and generating Test Result Forms (TRFs), thereby enhancing the overall efficiency and effectiveness of the workflow. Show less