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Adam Winger

Adam Winger

Branch Manager

Followers of Adam Winger541 followers
location of Adam WingerBettendorf, Iowa, United States

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  • Timeline

  • About me

    Finance Operations at KONE Americas

  • Education

    • Bettendorf High School

      -

    • St. Ambrose University

      1997 - 2001
      Bachelor of Arts (B.A.) Marketing

      Activities and Societies: Varsity Track and Field; Varsity Cross Country; Cross Country Team Captain; Student Government

  • Experience

    • Enterprise Rent-A-Car

      Jan 2001 - Jan 2005
      Branch Manager

    • DMW Design

      Jan 2005 - Jan 2006
      Account Manager

    • Managed Solutions Group (a CES Computers company)

      Jan 2006 - Jan 2007
      Team Lead

    • Stefanini

      Jan 2007 - Jan 2011

      • Program Manager (supporting John Deere)

        Jan 2009 - Jan 2011

      • Team Leader (supporting John Deere)

        Jan 2007 - Jan 2009

    • Stefanini

      Jun 2011 - Jul 2018

      - Managing the operations for the Global Field Services Teams in support of Nike, Converse and Hurley. - Single point of contact for the client including all operational performance, governance meetings, contractual requirements and invoicing.- Responsible for all day to day operations including delivering critical service levels, customer satisfaction, project work and asset inventory.- Leading weekly governance meetings to present metrics, SLA’s and inflight/upcoming projects.- Daily monitoring of Service Levels, ticket volumes and project work to ensure customer expectations are met/exceeded.- Planning, forecasting and adjusting staffing levels and schedules to optimize productivity while handling peak seasons, large projects and customer demands.- Global owner of all processes, procedures, tools and training utilized and delivered by the Field Support teams. Show less - Management of global delivery teams with an emphasis on Service Levels, innovation and continuous service improvement- Global Team Leadership & Team Development- Business Process Improvement to drive efficiency and improve the end-user experience- Field Services Solution Design, Pricing and Scope of work creation- Workforce Management Design & Modeling- Responsible for creation and execution of multi-million dollar budgets- Management, planning and implementation of large global projects Show less

      • Global Service Delivery Manager (supporting Nike)

        Dec 2016 - Jul 2018

      • Senior Service Delivery Manager (supporting John Deere)

        Jun 2011 - Dec 2016

    • KONE

      Jul 2018 - now
      Finance Operations Process Manager

  • Licenses & Certifications

    • ITIL

    • Six Sigma Green Belt

  • Volunteer Experience

    • Sunday School large group teacher (K-5th Grade)

      Issued by Harvest Bible Chapel on Jan 2009
      Harvest Bible ChapelAssociated with Adam Winger

    • Foster Parent

      Issued by Iowa KidsNet on Jan 2016
      Iowa KidsNetAssociated with Adam Winger

    • Director of games for AWANA Club

      Issued by Harvest Bible Chapel on Jan 2015
      Harvest Bible ChapelAssociated with Adam Winger

    • Coach

      Issued by Bettendorf Parks and Rec on Jan 2014
      Bettendorf Parks and RecAssociated with Adam Winger