Iris Gantois

Experience

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  Farmer Livelihood Development

  Feb 2016 - May 2016

  Intern

  - Provided a monthly analysis of the production- Analyzed process improvement opportunities and implement changes- Created website and marketing content for the organization

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  Etihad Airways

  Dec 2016 - Jul 2023

  International Flight Attendant

  - Provided reassurance and comfort to passengers during unforeseen or stressful situations- Took advantage of continuous training in customer service, conflict resolution, and safety procedures- Resolved guest complaints calmly and effectively with beneficial outcomes for all parties- Communicated essential information with colleagues in a prompt and professional manner- Ensured all company rules and regulations were followed to keep the environment safe for all travelers and employees Show less

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  ADNEC Group

  Apr 2023 - Jun 2024

  Operations Manager

  - Managed day-to-day catering operations focused on teamwork, efficiency and customer satisfaction- Implemented policies and processes to optimise daily operations- Organised external catering events for high-end clients- Analysed inventory and cost data to gain new insights for cost reduction but increased productivity