
Lily Trinh

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About me
Talent Acquisition @ Aritzia | BCom Graduate @ UBC Sauder
Education

Frank Hurt Secondary School
2014 - 2019Dogwood Diploma, Principal's ListStudent Council: President, Regular council member in previous yearsEnergy Ambassadors Club: Regular memberGlobal Issues Club: Regular member

UBC Sauder School of Business
2019 - 2024Bachelor of Commerce - BCom Marketing, Business Analytics, and Sustainability and Social Impact
Experience

A&W Food Services of Canada Inc.
May 2016 - May 2019During my time with A&W Canada, I utilized our feedback portal to gain guests' insights. By applying this information to our organizational processes, I exceeded their expectations — providing them with a positive and wonderful experience. As a Guest Experience Supervisor, I also demonstrated my strong leadership skills by conducting well-coordinated shifts, creating problem-solving solutions, and training new team members. Skills: Strategic Thinking, Management, Active Listening & Communication, Time-Management Show less
Guest Experience Supervisor
May 2018 - May 2019Guest Experience Specialist
Jul 2017 - May 2018Hostess
May 2016 - Jul 2017

Aritzia
Aug 2018 - Aug 2018Cashier at Aritzia Warehouse Sale· Organize the clothing racks and work areas· Fold and prepare the merchandise for checkout· Check out the merchandise and ensure correct pricingSkills: Organization, Visual Merchandising, Attention to Detail

Foot Locker, Inc.
May 2019 - Jun 2023Sales AssociateAt Footlocker Inc., I am able to gain close insights into our targeting audience. I combine this information and my product knowledge to carefully strategize ways to promote our products while creating meaningful connections. This allows me to improve daily sales for the company. In addition, I track KPIs such as foot traffic and sales revenue.

CUS Sustainability
Apr 2021 - May 2023As a Marketing Representative at CUS Sustainability, I work closely with both the marketing sub-team and conference sub-team to create marketing campaigns for upcoming events, case competitions and conferences. By outlining the content, captions, platforms, and timing of the posts, I am able to successfully communicate with the team. In addition, I utilize social media channels, such as TikTok, Instagram, and Facebook to post engaging content and connect with our target audience. Skills: Creative Software, Verbal and Written Communication, Organization, Planning and Executing Marketing Campaigns Show less
Marketing Lead
Apr 2022 - May 2023Marketing Representative
Apr 2021 - Apr 2022

Ascend UBC
Apr 2021 - Apr 2022Director of Internal AffairsAscend UBC is one of 50+ student chapters of the largest Pan-Asian, non-profit organization for business professionals in North America. As the Director of Internal Affairs, I have honed my communication skills by serving as the primary representative between the Ascend UBC chapter and the international network of Ascend Leadership. My duties also included planning and executing internal team bonding events that promote a positive and inclusive team culture. By being a part of Ascend UBC, I also took part in hosting professional development and career enhancement events that aim to foster the growth of the next generation of Pan-Asian leaders.Skills: Active Communication, Event Planning, Collaborating and Working Well with Others Show less

Me Inc. Conference
May 2022 - May 2023Vice President of External Affairs
Family Services of Greater Vancouver
Jun 2022 - Sept 2022Marketing Assistant
UBC Marketing Association
Apr 2023 - Apr 2024Corporate Relations Director
ShareWares
Jun 2023 - Oct 2023Marketing and Communications CoordinatorShareWares is a city-wide borrowing platform, dedicated to enhancing the convenience and accessibility of reusable containers, thereby promoting their widespread adoption as the preferred choice for packaging needs.At ShareWares, our mission is to facilitate Vancouver's transition towards a circular (zero-waste) economy, leveraging cutting-edge technology and existing city infrastructure.In my role as Marketing & Communications Coordinator, I spearheaded the development and implementation of comprehensive digital and physical marketing strategies aimed at elevating brand visibility and driving sales within the sustainability-focused startup landscape. My responsibilities encompassed diverse tasks such as redesigning our website, initiating our email campaigns, crafting engaging social media content, designing impactful graphics, managing sales initiatives, overseeing brand identity, and conducting market research. Show less

Aritzia
Sept 2024 - now-Exceeded average sales targets by 80% achieved through the application of Right Selling and Right Solving strategies resulting in the generation of over $10,000 in revenue during a two-month holiday sales period-Provided exceptional World-Class service to clients via verbal (phones) and written (live chat & email) communication channels-Utilized effective critical thinking skills and in-depth knowledge of Aritzia procedures to resolve client inquiries accurately and efficiently, consistently delivering first-contact resolutions and World-Class service-Maintained an exceptional 95% customer satisfaction rate while engaging with over 50 clients daily, showcasing dedication to delivering outstanding customer experiences and achieving excellence in service delivery, supported by the utilization of "Aritzia Voice-Cultivated strong client relationships by leveraging SAP for seamless communication with global stores and departments-Demonstrated strong verbal and written communication skills through regular interactions with clients and colleagues, ensuring clear and effective communication in all interactions Show less -Conducted 409 interviews for DC01, resulting in 267 successful hires. Personally led 204 interviews as part of the recruitment process, resulting in 140 hires attributed to my efforts.-Optimized the team’s Interview Tracker in Excel as a Seasonal Recruiter in Supply Chain Talent Acquisition by auditing and enhancing formulas, improving efficiency and accuracy by 100%. As a result, this enabled precise candidate evaluations and supported the successful acquisition of top talent for Aritzia.-Supported hiring efforts across multiple departments, including Food & Beverage and Outbound Logistics, by identifying top talent, coordinating recruitment processes, and ensuring alignment with our organizational needs. Show less
Associate, Talent Acquisition, Concierge
Feb 2025 - nowConcierge Advisor
May 2023 - Feb 2025Associate, Talent Acquisition, Supply Chain
Sept 2024 - Nov 2024
Licenses & Certifications
- View certificate

Google Analytics Individual Qualification
GoogleJul 2022
Volunteer Experience
Head Youth Leader
Issued by Rise Up Youth Program at Frank Hurt Secondary on Jan 2019
Associated with Lily TrinhPresident
Issued by Frank Hurt Secondary's Student Council on Sept 2018
Associated with Lily TrinhYouth Volunteer
Issued by Vancouver Aquarium on Feb 2017
Associated with Lily TrinhOrientation Leader
Issued by Engage the Youth Program at Frank Hurt Secondary on Apr 2015
Associated with Lily Trinh
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