Jocelyn Snowden

Experience

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  Capital One

  Nov 2011 - May 2016

  Principal Customer Experience Coordinator
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  Andrews Federal Credit Union

  May 2016 - Apr 2017

  Member Services Representative/ Bank Liaison

  • Cross sells and promotes credit union products and services to new and existing members contributing to the achievement of individual, branch, and credit union goals• Reviews all available operational, product and procedure manuals in branch to become completely familiar with all branch operations, products, services and policies• Provide support for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution• Helped establish and facilitate community education workshops and finical literacy programs for members. • Responds to member’s requests, problems, and complaints and/or direct them to the proper person for specific information or assistance. • Point of contact for various lines of the business • Handles requests for transfers, withdrawals, deposits, loan payments and loan advances• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act Show less

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  AmeriHealth Caritas

  Apr 2017 - Apr 2021

  Maternity Care Connector/ Morale & Motivation Specialist

  • Provide resources and knowledge about maternity health, wellness, and local resources.• Improved health outcomes by increased health maintenance; increase connections to care and services; working to reduced health crisis• Responsible for supporting the daily operations of integrated care management and utilization management program interventions. • Effectively processing calls from Members, providers and other areas, internal and external to the company.• Responsible for implementing and managing Home Health program through DHCF• Assist with development and maintenance of partnerships with home health agencies providers and District agencies to address topics impacting service delivery and health outcomes to Medicaid beneficiaries. • Facilitate meetings/committees to ensure accurate and timely data collection to assist with problem resolution.• Identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources. • Under the direction of Clinical staff, the Care Connector provides members with educational materials and carries out strategies to increase health care adherence and reduce barriers to care.• Partner with Department of Health to coordinate and manage the education and enrollment of Safelink initiative for low income families. • Promote and support community outreach activities to provide education and direct services for low income families• Monitor, manage and distribute Maternity worklist, assign clinical assessment task to Care Managers and Care Connector.• Acts as a liaison between department managers and representatives• Monitor, increase and maintain employee engagement • Work with Executive team to establish mission vales for organization• Establish team building and morale boasting activities • Assist with or conduct investigations as assigned following established procedures. Show less

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  CareFirst BlueCross BlueShield

  May 2021 - May 2023

  Operations Manager

  Maintain departmental operations by monitoring system performance and manage process improvement through the implementation of quality assurance programs.