Shane Martin

Experience

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  Green Tree Servicing (now Ditech Financial LLC)

  Jul 1998 - Jul 2020

  Collaborated with Development and IT teams in delivering new Enterprise Content Management (ECM) technologies, New Imaging System platform and Facsys 6 Electronic Fax solution. Working independently while perform daily system checks, monitor, and respond to all imaging and fax related Trouble Tickets• Partnered with internal/external customers and stakeholders to ensure that the business applications are configured to reduce costs of the Imaging Department.• Communicate issues, feature requests, and status of all service releases to the application users and vendors and manage the requests to their resolution/completion.• Directed and supported data pipelines between partners to transfer Big Data• Maintained 17 TB FileNet Data and systems while migrating to New Imaging System (NIS), maintaining data growth to 317TB on premise, using AWS S3 to archive images.• Redefined Scanning process using XML based scripting files to automate imaging departments and reducing personal providing documentation, training, and support.• Design and Implemented Scan solution in 30 mailroom departments reduced business costs by 2M in shipping and moving of paper documents, providing documentation, training, and support.• Design and Implemented a Corporate eFax solution eliminating 100 physical fax machines deployed throughout the company reducing cost and support of standalone devices. Show less Specializing in help desk support and troubleshooting. Adept at performing hardware and software upgrades and providing technical support to customers to resolve complex issues.• Administer imaging installations, upgrades, and troubleshooting for 7k regional users as well as 30+ local users including desktops and production scanning devices, documenting issues• Configure and install local Windows servers, execute hardware and software upgrades, and support disaster recovery and backup procedures providing supporting documentation.• Attending meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of FileNet services to users.• Assumed additional role as Fax administrator, configure and maintaining fax server, hardware and Facsys software upgrades. Managing 24 fax ports and 40+ assigned fax lines. Show less

  • System Administrator | Fax Administrator

    Aug 2008 - Jul 2020

  • FileNet Administrator | SQL Administrator | Fax Administrator

    Jul 1998 - Aug 2008
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  Shellpoint Mortgage Servicing

  Jul 2020 - May 2022

  System Administrator

  Analyze and maintain reporting databases deployed to business reducing latency, and operating cost. Providing support and guidance to developers creating and maintaining SQL Queries.• Provide L2 support addressing customer account issues, by updating data in azure-based SQL databases• Analyzed time tracking software Timular VS Harvest and made recommendations for purchase.• QA testing and promoting developed SQL scripts with Versioning through TFS • Monitored Databases with established Management Software• Analyze SQL Database, document, and provide management with operational status. Show less

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  Strategic Staffing Solutions

  Jan 2023 - Dec 2023

  Systems Operation Engineer

  Provided Technical Systems support for issues and initiatives related to applications, systems, database, and services within Systems operation business area.• Monitored health of systems and products using established Monitoring Tools.• Participated in the change management process, supporting companies’ agile deployment process. Evaluating change request, and dependencies that could have potential impact to SWIFT communication systems.• Worked with vendor relationships to implement and support operations for the SIWFT suite of products.• Training and research into Cloud and DevOps technologies to assist companies projected growth, with a focus on Automation, and system scalability. Show less

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  Artech L.L.C.

  Jul 2024 - now

  Systems operations support 3

  staffed @ WellsFargo chandler campus