Kimberley Robinson

Experience

• 

  The Blacksmiths Arms

  Apr 2004 - Sept 2007

  Chef, bardmaid and Waitress

  • Supervised staff.• Created regular menus including daily specials.• Responsible for food preparation, cooking and serving.• Placed, received and stored food deliveries.• Welcomed customers and introduced the menu and chef’s daily specials.• Answered all enquiries regarding the food and drinks menu using my product knowledge to recommend dishes or drinks tailored to the customers tastes and requirements.• Issued the final bill and processed cash and credit payments. • Set up the dining area with condiments, napkins and utensils. • Ensured the safety and sanitation of all work areas at all times. Show less

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  Adecco

  Oct 2007 - Feb 2008

  Payroll Administrator

  • General administrative duties including typing, filing, answering the telephone and responding to emails.• Checked and inputted client hours, holiday and sickness into databases and issued monies by electronic transfer.• Answered and resolved general payroll related enquiries. • Issued P45s and other legal documentation.

• 

  FUCHS Group

  Feb 2008 - Sept 2013

  Customer Service Assistant

  • General administrative duties including answering the telephone, taking messages and transferring calls, scanning, sorting and filing confidential information, distributing mail, responding to email enquiries, completing office inventories and reordering stock, processing and preparing letters and other official documents and reports. • Opened and maintained all new and existing customer accounts in SAP for UK and international customers. • Collaborated with the accounts team to ensure a smooth operation between opening a new customer account and placing their first order. • Placed customer orders and answered questions concerning stock availability and shipment times in a professional and timely manner. • Managed UK customer equipment orders through interaction with third party companies.• Organised and monitored UK environmental waste collections. • Produced monthly shipment reports using advanced Microsoft Excel spreadsheet functions.• Raised new contracts for the director. Show less

• 

  Boughtons Bedroom Design

  Jul 2014 - Dec 2015

  Sales Assistant

  • Key holder responsibility. • General administrative duties including answering the telephone, responding to emails, scanning information and filing. • Supported the company designer and management team by tracking, investigating and reporting sales information.• Produced daily reports detailing all sales and customer enquiries and outcomes.• Assisted customers, answering any questions and providing product, promotional and pricing information.• Responded to all electronic enquiries by selecting and forwarding the appropriate information.• Managed the designer’s diary and arranged customer appointments. • Placed customer orders and accepted cash and credit deposits. • Maintained the cleanliness of the showroom ensuring that it was cleaned daily. Show less

• 

  Santa Catalina Island Company

  Jun 2016 - Sept 2016

  Server

  Summer cultural exchange internship programme • Assisted customers to select their food and beverage choices utilising my product knowledge to recommend dishes and drinks tailored to their dietary requirements.• Promoted the chef’s daily specials. • Contributed towards the team’s accomplishment of daily sales targets by upselling alcoholic beverages and dishes.• Observed and regularly checked in with customers to ensure that their needs and requirements were being met, resolving any conflicts as appropriate. • Answered any food or drink related preparation questions.• Issued and processed the final bill. • Prepared the dining areas by setting condiments, napkins and utensils. • Adhered to alcohol beverage control policies by requesting age appropriate identification on the sale of any alcoholic beverage.• Maintained the safety and sanitation of all work areas at all times. Show less

• 

  Astbury Meadow Garden Centre

  Oct 2016 - Feb 2017

  Front of House Assistant

  • Processed customer food and beverage orders including: grinding the coffee and using the brewing equipment, accessories and supplies to produce a variety of coffee and other hot drinks. Also served a range of pastries, cakes and biscuits.• Upsold products where appropriate.• Spoke with customers to ensure satisfaction with food and service, resolving complaints in a timely and professional manner. • Operated the till and processed cash and credit transactions.• Consistently exhibited a calm demeanor during periods of high volume or during events to keep the tearoom operating smoothly and set a positive example.• Undertook stock takes and restocked the shelves and condiments unit. • Maintained the cleanliness of the work place to ensure a safe and healthy working environment. Show less

• 

  TeleBIZZ

  Mar 2017 - May 2017

  Customer Service Advisor

  • Effectively managed a high volume of customer calls in a complex, fast-paced and challenging call centre environment.• Competent on customer service management systems and databases, capturing caller data to meet client demands.• Placed customer orders and promoted client products and services to increase revenue.• Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly, capturing all necessary information to ensure a swift resolution. Show less

• 

  National Trust

  May 2017 - Sept 2020

  • Acted up as Food and Beverage Manager between October 2018 and February 2019, during which time I was responsible for producing operational reports and analyses, including wage accruals and successfully reduced labour costs by 10.35% through proper budgeting and scheduling. Also eliminated all aged debt.• Manage and supervise a team of 6 staff and volunteers, including training, creating rotas and processing payroll. • Ensure that all staff and volunteers understand expectations and parameters of food and beverage goals through clear communication of daily and weekly KPIs. • Interact with staff, volunteers and customers to obtain product quality and service feedback, using the knowledge gained to make improvements within the food and beverage operation. • Resolve all customer complaints in a timely and professional manner whilst prioritising customer satisfaction.• Prepare dishes consistently and in compliance with the National Trust’s cookbook, developing local recipes and maintaining portion, cooking and waste control.• Order and receipt deliveries and manage any invoice discrepancies in Microsoft Dynamics NAV system.• Conduct weekly stock takes, including analysis of wastage data, and input into NAV.• Operate the cash register for cash and credit transactions including counting the contents and reconciling the till on closing. • Actively pursued personal learning and development opportunities, including Finance, Good People Management, NAV e-learning and Stepping into Leadership. Show less • Lead on the Inspire to Engage programme to deliver the National Trust’s Everyday Excellence strategy, consisting of organising and presenting at training days, attending meetings, producing regular newsletters including analysed data obtained from internal database systems.• Recruited 70 new memberships (2018/19) equating to 210 new National Trust members with a recruitment bonus totalling £6,001.46. Also achieved a 60% direct debit and 74% gift aid conversation rate. • Promoted the conservation work of the National Trust, providing visitors with information about Lydford Gorge including walk options and available on-site facilities whilst highlighting the ongoing work carried out by the ranger team. • Engaged with all visitors to ascertain their visit expectations and tie them into current and future events at Lydford Gorge and at other National Trust sites. • Handled customer complaints in a professional and timely manner including problem resolution tailored to the customers’ requirements. • Operated the cash registrar processing cash and credit payments rapidly and accurately and counted the contents and reconciled the till on closing. • Maintained a clean reception area, ensuring all point of sale literature was relevant and up to date. • Promoted and sold guidebooks. Show less

  • Food & Beverage Team Leader

    Jul 2017 - Sept 2020

  • Membership and Visitor Welcome Assistant

    May 2017 - Jul 2020
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  Historic England

  Sept 2020 - now

  • Assistant Business Manager

    Feb 2024 - now

  • Business Officer

    Dec 2022 - Feb 2024

  • Listing Coordinator

    Nov 2021 - Dec 2022

  • Business Officer

    Sept 2020 - Nov 2021